[Hiring] Professional Services Manager @Abacum

Role Description

Own end-to-end delivery of Abacum implementation projects, from pre-sales scoping through kickoff and delivery, driving customers to success and value realization on the platform.

• Partner with Sales during the pre-sales cycle to scope projects, size effort, and present and walk clients through the SOW, setting the right expectations before the deal closes.
• Build project documents, sprint plans, budgets, and resource plans tailored to project and delivery model.
• Manage implementations that involve both direct customer delivery and delivery through partners, holding partners to the same quality bar as internal delivery.
• Manage scope, risk, and change control, escalating early using our governance processes.
• Act as the trusted advisor to client stakeholders; not just running the plan, advising on process and org changes needed to get value from the platform.
• Coordinate with Product, Support, Sales, Customer Success, and delivery partners to keep a single, coherent client experience.
• Get hands-on with the product itself, deep enough to unblock the team on platform or FP&A concept questions without escalating.
• Contribute directly to how we deliver: developing/deploying Ai to speed up delivery and enhance the customer experience, refining templates, sprint cadences, and design-phase practices as we continually evolve our methodology.
• Mentor junior delivery team members and, where relevant, partner-side consultants on delivery standards and quality bar.

Qualifications

• 4+ years of hands-on experience implementing a financial planning/EPM platform; this is a requirement, not a nice-to-have.
• Experience scoping projects pre-sale and presenting SOWs directly to clients, comfortable being in the room before the deal is signed, not just after handoff.
• Direct experience managing implementations delivered through third-party partners or resellers, alongside those delivered directly to customers.
• Working knowledge of FP&A processes (budgeting, forecasting, reporting, consolidation), enough to challenge a client's assumptions, not just document them.
• Working knowledge of other planning use cases such as workforce planning and others is a bonus.
• Track record managing multi-stakeholder, multi-workstream projects with both technical and change-management components.
• Ability to read a scope document critically and flag risk before it becomes a delivery problem.
• Proficiency with SaaS project tools and Agile/hybrid methodologies.
• Excellent at client-facing communication, comfortable presenting to and influencing senior finance stakeholders.
• Formal Project Management Qualifications are a plus, not a requirement.

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Medical Insurance
• L&D budget
• Access to Meditopia (wellbeing platform)
• Language courses (English / Spanish)