[Hiring] Senior Solutions Implementation Manager @Anaplan

Role Description

Customers are the lifeblood of our company and Anaplan is looking for strategic, yet delivery-focused Senior Solution Implementation Manager to guide our customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively.

• Proficiency in “The Anaplan Way” implementation methodology.
• Responsible for the end-to-end deployment lifecycle of one or many strategic Anaplan solution implementations.
• Primary point of contact for each delivery, providing regular transparency into the pulse of active projects to internal Leadership teams.
• Lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.
• Process-oriented, people-person passionate about quality and consistency.
• Align on key decisions including release scope, deployment timelines, resource management, model design, testing/training plans, and change management.

Your Impact

• Deliver high-level presentations to audiences ranging from executives to system end-users.
• Manage end-to-end project in collaboration with the client project manager for successful deployment of Anaplan solutions.
• Act as the key liaison and business partner to the client at both project management and executive levels as needed.
• Identify resource needs, manage resource time allocation, and hold the team accountable to deadlines.
• Monitor project timeline and ensure milestones are met.
• Manage issues and risk by clearly presenting both internally and externally, escalating as needed, and deploying risk mitigation strategies as appropriate.
• Report on available resources, budget, and project status to project sponsors and stakeholders.
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands, and timelines.
• Effective communication and teamwork with project teams and collaboration with other departments.
• Understand priorities, scope, timeline, goals, and key milestones.
• Maintain customer focus and demonstrate leadership to drive consensus and project-related decisions.
• Manage client expectations appropriately with the ability to manage relevant situations with a positive outcome.
• Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans.
• Drive continuous improvement by capturing project learnings and documenting best practices.

Qualifications

• Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.
• Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high value-add solution.
• Experience in enterprise performance management, partnering with account executives, solution architects, customer success leadership, etc.
• Fanatical about customer success and tenacious at driving implementations that create long-term customer value.
• Passionate about working in a teaming environment and owning the outcomes of the implementations you lead.
• Depth in program and project management of complex multi-stakeholder environments.
• Proven ability to influence and build trusted relationships with stakeholders at all levels, driving collaboration and long-term partnership.

Requirements

• 8+ years of software project management, customer success management, and/or related experience.
• Highly data-driven with a commitment to the process of managing milestones, outcomes, and mitigating risks and solving issues.
• Excited about driving and tracking a consistent implementation process with all customers in your portfolio.
• Excellent verbal and written communication skills.
• Experience using Anaplan.
• Experience with Anaplan solution implementations.
• Willingness to dig into the details and solve solutions with a cross-functional team of Anaplaners, Partners, and Customers.
• Proficiency in project management tools to effectively plan, track, and report on project progress.
• Ability to quickly learn and adapt to evolving technologies within Anaplan.

Benefits

• Supportive operating principles of being strategy-led, values-based, and disciplined in execution.
• Opportunities for inspiration, connection, development, and rewards.