[Hiring] Implementation Manager @Inspira Financial

Role Description

The Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for providing focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with clients and the consulting community.

• Direct all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services.
• Develop and execute an implementation strategy consistent with client expectations.
• Create, manage, and track detailed project plans and issue logs outlining required actions, parties responsible, and assigned target dates.
• Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation-related issues.
• Ensure implementation strategy is administered in accordance with all performance guarantee arrangements.
• Partner with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring client expectations are consistently satisfied or exceeded.
• Evaluate impact of client-requested exceptions and develop reasonable alternatives to satisfy client’s needs while minimizing impact on systems and operations.
• Identify, communicate, and track cost-sensitive items not included as part of the standard process.
• Collaborate on review, analysis, and development of recommendations for the design of complex account and benefit structures based on client’s objectives and Inspira’s systems, administration, and reporting requirements.
• Participate in client finalist meetings representing the capabilities of the organization’s implementation services process.
• Identify opportunities for cross sales and account rounding of additional Inspira products and services throughout the implementation process.
• Other duties as assigned.

Qualifications

• 3-5 years of experience in project management.
• Bachelor’s Degree in Business, Communications, Finance, or related field.
• Excellent analytical skills with a proactive nature.
• Strong organization skills with a drive to meet deadlines.
• An affinity for accuracy and efficiency.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• An aptitude for prioritization and multi-tasking.
• Strong collaboration skills.
• A drive to learn and apply new concepts quickly.
• Experience with Salesforce CRM preferred.

Requirements

• Infrequent travel (<10%).
• Ability to provide personal transportation from time to time.
• Prolonged periods of sitting at a desk and working on a computer.