[Hiring] MSP Implementation Manager @CAI

Role Description

As an MSP Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.

What You’ll Do

• Client Discovery & Implementation Planning
  • Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations.
  • Translate client requirements into clear implementation plans, timelines, milestones, and deliverables.
  • Establish project structure, stakeholder responsibilities, communication cadence, and key milestones.
  • Align implementation activities with established standards and client-specific requirements.
  • Identify dependencies and potential challenges early and incorporate them into implementation planning.
• Implementation Management
  • Lead assigned implementations from initiation through launch and transition to ongoing operations.
  • Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward.
  • Manage project plans, milestones, deliverables, actions, and dependencies.
  • Facilitate meetings and working sessions and ensure follow-up actions are completed.
  • Monitor progress against established timelines and proactively address barriers to execution.
  • Maintain alignment between client expectations, implementation requirements, and project objectives.
• Risk & Issue Management
  • Identify and manage risks, issues, dependencies, and decisions throughout the implementation.
  • Develop appropriate actions to address challenges and drive resolution with responsible stakeholders.
  • Escalate matters requiring leadership attention or decisions.
  • Maintain clear visibility into implementation status and emerging concerns.
• Launch & Transition
  • Coordinate activities required to prepare the client and internal teams for program launch.
  • Monitor outstanding items and drive completion of key launch activities.
  • Support successful transition from implementation into ongoing program operations.
  • Capture lessons learned and identify opportunities to improve future implementations.
• Client & Cross-Functional Collaboration
  • Establish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagement.
  • Partner with Account Management, Operations, Technology, Product, Finance, and other functional teams as needed.
  • Communicate project status, risks, decisions, and priorities clearly to stakeholders at varying levels.
  • Facilitate alignment across stakeholders and drive timely decisions and action.

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or a related field.
• 4+ years of experience in implementation management, project management, program management, consulting, or a related discipline.
• Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders.
• Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables.
• Strong client-facing, communication, presentation, facilitation, and relationship management skills.
• Experience managing project risks, issues, dependencies, and competing priorities.
• Ability to understand complex business requirements and translate them into actionable implementation activities.
• Proficiency with Microsoft Project (MPP) and experience developing and maintaining detailed implementation project plans.
• Strong proficiency with Microsoft Office, AI tools, and other business productivity tools.
• Ability to operate effectively in a fast-paced environment with a high degree of ownership and accountability.

Requirements

• Experience with Pixid Pro VMS.
• Experience in professional services or workforce solutions environments.
• Experience working in a public-sector environment.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement account access.
• Paid time off.
• Paid sick leave and/or other paid time off as provided by applicable law.