[Hiring] Member Implementation Advisor @Better Impact

Role Description

We're looking for a Member Implementation Advisor to help new members successfully launch and adopt Better Impact software. In this role, you'll be part trainer, part problem-solver, and part trusted guide. You'll work directly with new members to:

• Understand their goals, navigate implementation, and build the skills and confidence they need to use our software effectively.
• Identify practical solutions to their challenges and create a positive experience from the very beginning.
• Receive training on our software, implementation processes, and member experience standards.

If you enjoy teaching others, solving problems, building relationships, and helping organizations succeed, this could be a great fit.

Qualifications

• Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations.
• Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience.
• Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions.
• Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities.
• Ability to work independently while collaborating effectively with colleagues across teams.
• Familiarity with productivity, communication, and customer management tools such as Microsoft Office, HubSpot, Zoom, ClickUp, Intercom, or similar platforms.
• A proactive, adaptable approach to problem-solving and a commitment to providing a positive member experience.

Requirements

• Previous experience implementing or training others on SaaS products.
• Experience working with Better Impact software.
• Experience in volunteer management, nonprofit operations, or other mission-driven environments.
• Experience developing or improving onboarding processes, training resources, or customer workflows.
• Familiarity with using data, feedback, or performance metrics to improve customer experiences.

Benefits

• United States:
  • Unlimited paid vacation
  • Health and dental insurance
  • 401(k) retirement plan
• Canada:
  • 20 days of paid time off per calendar year
  • Medical benefits through Sun Life
  • Registered Retirement Savings Plan (RRSP) matching program through Canada Life, with employer matching contributions of up to 3% and a two-year vesting period