[Hiring] Services Project Coordinator @Lowes

Role Description

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for:

• Tracking progress, documenting all interactions, addressing issues, and communicating with customers, service providers, stores, and vendors in a timely manner.
• Collaborating directly with customers, service providers, stores, and peers to deliver the desired customer experience.
• Receiving regular feedback and coaching from leadership and incorporating feedback to improve skills and enhance performance.
• Working in a fast-paced environment with schedules that may include night and/or weekend hours.

What You Will Do:

• Answer inbound calls from customers, service providers, and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to provide updates or gather job information.
• Conduct initial contact with customers and service providers to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• Arrange product delivery in coordination with stores and customers to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and potential charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools.
• Practice active listening skills to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by executing defined processes and providing feedback to enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships by organizing and sharing information with coworkers and leaders.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses and participate in team meetings and developmental meetings.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• 1-3 years' experience in a customer-facing role.

Requirements

• Bachelor’s degree in a related field (preferred).
• 1 year experience in project coordination or experience in the remodeling or construction industry (preferred).
• 1 year experience working in a Project Management function (preferred).
• Experience in a contact center environment (preferred).

Benefits

• Pay Range: $17.73 - $29.61 per hour.