[Hiring] Services Project Coordinator @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for:

• Tracking progress and documenting all interactions.
• Addressing issues and communicating with customers, service providers, stores, and vendors in a timely manner.
• Delivering the desired customer experience through collaboration.

The Services Project Coordinator will receive regular feedback and coaching from their leader and must be receptive to incorporate this feedback to improve skills and enhance performance continually. This position is in a fast-paced environment, and schedules may include night and/or weekend hours.

What You Will Do

• Answer inbound calls from customers, service providers, and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores, and vendors for updates or job information.
• Conduct initial contact with customers and service providers to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• Arrange product delivery in coordination with stores and customers to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and potential charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest, and Salesforce).
• Practice active listening skills with customers, service providers, stores, and vendors to deliver an excellent customer experience.
• Deliver consistent service by executing defined processes and providing feedback to enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships by organizing and sharing information with coworkers and leaders.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses and participate in team meetings, town halls, and developmental meetings.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• 1-3 years' experience in a customer-facing role.

Requirements

• Bachelor’s degree in a related field (preferred).
• 1 year of experience in project coordination or experience in the remodeling or construction industry (preferred).
• 1 year of experience working in a Project Management function (preferred).
• Experience in a contact center environment (preferred).

Benefits

• Pay Range: $17.73 - $29.61 per hour.
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
• For information regarding our benefit programs and eligibility, please visit our benefits page.