[Hiring] Service Delivery Manager @Domino Data Lab
Mar 29, 2025 - Domino Data Lab is hiring a remote Service Delivery Manager. đź’¸ Salary: $130,000 - $150,000 usd. đź“ŤLocation: USA.
Role Description
Service Delivery Managers (SDM) ensure seamless delivery, support, and performance of software solutions for clients. They act as a bridge between customers, development teams, and other teams (Product / Sales / Support and Reliability), ensuring that software solutions meet business needs and service level agreements (SLAs) as stated in the Statement of Work.
- Work at the forefront of AI innovation – Manage the delivery of groundbreaking AI solutions that will shape industries.
- Blend AI with service excellence – Lead AI-driven solutions that enhance customer experiences and operational efficiency.
- Career growth in AI – Gain hands-on experience in AI service delivery, a high-demand expertise.
- Collaborate with top AI talent – Work alongside engineers, data scientists, and product managers in a fast-paced, cutting-edge environment.
- Make a real impact – Manage AI deployments that will improve business outcomes for clients worldwide.
What your impact will be:
- Build custom solutions for customers that integrate with Domino to enhance the customer experience. The solutions built should be well documented, tested, built with high quality, on time and on budget.
- Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform.
- Ensure quick escalation and resolution of any issues related to PS projects.
- Become a trusted customer partner ensuring predictability, sharing of project and PS artifacts/communication and ensuring PS support is on track.
- Dedicate time to consistently upgrade skills and knowledge, including training in areas such as Agile project management and Data Science for leaders.
- Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered.
- Lead customer discussions, showcasing PS’s accomplishments and planned workstreams.
- Track Professional Services KPIs and strive to reach better results.
Qualifications
- 5+ years of professional experience
- Minimum 1 year experience in a client facing consulting role
- Ideally having worked for a software company (in Professional Services), understanding release cycles and implications
- Background in Engineering, Business or IT Management
- Strong interpersonal and communication skills
- High working ethics standards
- Capable of managing stress and have a growth mindset
- Exceptional organizational skills with very structured and sharp mind, good problem solving skills
- Clear articulation of what “excellent” looks like in project implementation and Customer Success
- Can easily communicate clear, focused points of view
- Likes working with numbers, striving to improve KPIs and can do quick calculations
What we value
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
- We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success.
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
- We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
Compensation Range
The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
- $130,000 — $150,000 USD
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$130,000 - $150,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
