[Hiring] Service Change and Improvement Manager @Alzheimer's Society

Role Description

We’re looking for a Service Change and Improvement Manager to join our Service Change and Improvement team and help shape how our services evolve for the future, on a fixed term contract until December 2028. This is an influential senior role where you’ll turn strategic priorities into practical, sustainable change.

• Focus improvement where it can make the greatest difference to service delivery, reach and impact of services for people affected by dementia.
• Lead complex change and improvement initiatives from insight gathering and discovery through to implementation, embedding and evaluation.
• Manage and develop a team, enabling them to deliver high-quality change and improvements.
• Create clarity, build momentum and help teams turn ideas into meaningful outcomes.
• Bring together colleagues, stakeholders and people with lived experience to understand needs, identify inefficiencies and improvement opportunities.
• Co-design evidence-informed solutions that are practical and deliverable.
• Strengthen governance and prioritise, plan and oversee change and improvement.
• Ensure initiatives are well planned, proportionate, aligned to organisational priorities and focused on measurable outcomes and benefits.
• Combine strategic thinking with a practical approach, using evidence, collaboration and creativity to make change happen and last.

Qualifications

• Senior-level experience of leading strategic and service change and improvement activity.
• Strong analytical and problem-solving skills.
• Experience of working within the UK health and social care system.
• Strong project, programme and change management capability.
• Ability to build trusted relationships and influence stakeholders.
• Clear and authentic communication skills.
• Proven experience of leading, coaching and developing a team.
• Experience of using data, insight and feedback to identify opportunities.
• Experience of assessing the impact of change and supporting adoption.
• Commitment to involving people with lived experience meaningfully.
• Strong commitment to inclusion and ensuring people living with dementia can participate.

Requirements

• Lead significant service change and improvement initiatives, projects and programmes aligned with the Society’s strategic priorities.
• Manage and develop the Service Change and Improvement team, setting clear priorities and supporting performance.
• Use data, insight and feedback to identify inefficiencies and opportunities.
• Establish and embed proportionate governance that supports confident decisions.
• Work collaboratively across the organisation and with key stakeholders.
• Use quantitative and qualitative evidence to identify opportunities and guide priorities.
• Oversee implementation and support teams to adopt and embed new ways of working.
• Plan and oversee projects to agreed cost, quality and timescales.
• Manage risks, dependencies and changing priorities.

Benefits

• Support for a strong work-life balance.
• Various learning programmes to support development.
• Recognition and options for working agilely.