[Hiring] Senior Scrum Master @MSI, part of The Baldwin Group

Role Description

The Role reports to the Head of Agile or Head of AI Enabled Delivery with a dotted line to the other. Serves as the embedded Scrum Master for Platform Architecture and Infrastructure, and acts as mentor/lead to the other Scrum Masters across the organization to drive consistent execution of our Agile strategy. No direct reports.

Key Responsibilities

• Core Responsibilities (Day One)
  • Prioritization gatekeeping: Push back on stakeholders, convene cross-team prioritization sessions, and protect Platform Architecture and Infrastructure capacity from competing top-down asks, maintaining clear cross-portfolio dependency maps so trade-offs are visible to stakeholders.
  • Cross-team visibility & coaching: Coach Platform Architecture and Infrastructure to proactively communicate their work, roadmap, and potential downstream impact to dependent scrum and product teams; facilitate a recurring cross-team forum until this becomes routine practice, and use it to support prioritization decisions.
  • Capacity protection for bottleneck relief: Influence and partner with Platform Architecture leadership to reduce the volume of competing top-down asks landing directly on their team, freeing their capacity to redesign the release-approval process they anchor (Platform Review → Staff Engineering → Platform Architecture). This role does not own that approval process itself — it protects the time Platform Architecture needs to fix it.
  • Ceremony-level coaching: Run and coach ceremonies for both teams, tailoring facilitation and training to each team's specific needs and maturity rather than a one-size-fits-all approach.
  • Strategic accountability: Report directly to the Heads of Agile on team health, blockers, and adherence to the strategic plan.
  • Compliance & documentation: Ensure delivery routines for Platform Architecture and Infrastructure align with applicable security, risk, and governance requirements across Baldwin partner organizations; support accurate delivery documentation and audit/accreditation readiness where required.
• Growth Opportunity (As Capacity Allows)
  • SM mentorship: Provide informal lead guidance to the Scrum Masters on other teams, ensuring our strategic Agile plan is executed consistently across the org.

Qualifications

• Proven experience as an embedded Scrum Master or Agile Coach supporting highly technical, cross-cutting engineering or infrastructure teams.
• Strong negotiation and stakeholder-alignment skills, with the ability to balance competing priorities and drive alignment across business units and portfolios.
• Working knowledge of Azure DevOps (ADO); familiarity with DevSecOps, multi-cloud, or CI/CD delivery environments a plus.
• Experience with cross-portfolio dependency mapping, OKRs, and delivery/quality metrics reporting.
• Agile certification (CSM, PSM, SAFe SSM/Advanced SM, or equivalent) preferred.

Success Metrics (6–12 Months)

• Platform Architecture reports measurably more protected capacity (e.g., reduced ad hoc/competing asks), enabling them to own redesign of their release-approval process.
• Recurring cross-stakeholder prioritization cadence established and adopted.
• Recurring roadmap/impact forum between Platform Architecture, Infrastructure, and dependent teams established and running independently of this role.
• Visible execution of the Heads of Agile's strategic plan across team ceremonies.

Growth Opportunity (As Capacity Allows)

• Tailored coaching plans rolled out for Scrum Masters.
• Informal coaching practices shared with Scrum Masters on other teams, if bandwidth allows once core scope is stable.