[Hiring] Senior Project Manager @Chase Software

Role Description

The Senior Project Manager APAC is responsible for leading complex software delivery and implementation projects from initiation through closure, ensuring successful delivery of scope, schedule, budget, quality, and client outcomes.

This role requires a strong governance-driven project manager who can bring structure to complex environments, maintain control of RAID and project schedules, manage demanding stakeholders with confidence, and ensure clear reporting, disciplined decision-making, and delivery accountability across internal teams, clients, and third-party vendors.

The role is best suited to a project manager who is highly organized, assertive, calm under pressure, and confident engaging at both operational and executive levels.

Key Responsibilities

• Lead and govern medium to large software delivery and implementation projects, including international engagements.
• Establish and maintain delivery structure, governance cadence, and project controls across the full project lifecycle.
• Define and control project scope in partnership with key stakeholders.
• Build and actively manage integrated project plans.
• Drive milestone delivery and ensure dependencies, assumptions, constraints, and critical path items are visible and managed.
• Full ownership of RAID management, including:
  • Identifying, documenting, assessing, escalating, and driving resolution of risks, assumptions, issues, and dependencies.
  • Ensuring actions are assigned, tracked, and closed.
  • Anticipating delivery threats early and intervening decisively.
• Manage challenging clients professionally, set expectations clearly, facilitate decisions, handle conflict constructively, and maintain momentum.
• Lead steering discussions, project reviews, escalation forums, and regular client reporting.
• Maintain strong governance standards by ensuring project documentation, status reporting, change control, action logs, decisions, financial tracking, and delivery reporting are accurate, timely, and audit-ready.
• Hold teams accountable for commitments and create visibility on progress, risks, delivery health, and corrective actions.
• Coordinate cross-functional delivery teams and manage third-party implementation partners.
• Support business readiness and change impact considerations.
• Ensure solutions are transitioned effectively into business-as-usual operations.

Qualifications

• Strong experience leading medium to large software implementation or technology delivery projects in international or multi-stakeholder environments.
• Experience in ERP, CRM, financial systems, accounting systems, SaaS platforms, or business intelligence implementations.
• Proven capability in project governance and delivery controls, including RAID management, schedule management, milestone tracking, dependency management, change control, status reporting, escalation management, and decision tracking.
• Track record of managing difficult or high-demand clients while maintaining professionalism, credibility, and delivery focus.
• Strong schedule management capability, including building realistic plans, maintaining baselines, identifying slippage early, re-planning when needed, and communicating impacts clearly.
• Excellent stakeholder management across executive sponsors, business users, technical teams, and client leadership.
• Experience leading remote and cross-functional teams, coordinating delivery effectively across time zones and functions.
• High resilience, sound judgment, and the ability to remain calm and effective under pressure.
• Excellent written and verbal communication skills.
• A proactive, hands-on approach with strong ownership and follow-through.

Requirements

• Experience using project delivery and collaboration tools such as Microsoft Projects, Microsoft 365, Excel, and other reporting or planning tools.
• Good understanding of the IT industry, SaaS delivery models, and software implementation practices.
• A relevant project management qualification is preferred.
• At least 5 or more years of relevant project management experience, including experience in agile, hybrid, or structured software delivery environments.
• Experience in governance-heavy delivery roles, client-facing implementation roles, or software professional services environments is strongly preferred.

Personal Attributes

• Assertiveness, sound judgment, integrity, accountability, and professionalism in all aspects of delivery.
• Self-disciplined and highly dependable in a remote working environment.
• Strong attention to detail and the ability to create structure where complexity exists.
• Highly resilient, delivery-focused, and comfortable taking ownership in situations that require escalation, firmness, and steady leadership.
• Permanent, reliable high-speed internet connectivity is essential for this role.

Duties Include, but Are Not Limited To

• Define and control project scope, establish governance structures and delivery cadence, maintain project plans and baselines, and drive delivery against approved milestones.
• Own RAID logs and governance reporting, ensure risks and issues are actively managed.
• Facilitate decision-making and escalation, and lead client and internal project reviews.
• Manage change requests and impact assessments, monitor project health and performance.
• Coordinate internal teams and vendors, ensuring all project documentation and deliverables are maintained to the required standard throughout the lifecycle.
• Build and maintain strong relationships with clients, internal stakeholders, and service providers.

Pre-Employment Screening

By applying for this position, the applicant understands, consents, and agrees that Chase Software Pty Ltd may solicit a credit and criminal report from a registered credit bureau, where relevant to the role, and may also verify educational qualifications and employment history.