[Hiring] Senior Program Manager / Director, Services @Majesco

Role Description

At Majesco, transformation isn’t theory — it’s execution. We partner with the world’s leading insurers to modernize legacy systems, digitize operations, and bring new products to market faster. As Director, Services, you will lead the execution of complex, multi-million-dollar SaaS programs that redefine how insurance technology is delivered and sustained.

This is a hands-on, execution-first leadership role for a senior delivery leader who thrives in complexity. You will stay close to plans, teams, risks, and outcomes — stepping in early, making decisions, and ensuring delivery excellence from kickoff through production stability.

You are accountable not just for delivery, but for results: timelines, margins, quality, production stability, and client confidence.

Preference: Strong expertise in Life, Health, and Annuity insurance is ideal, particularly across individual or group Life, Health, Annuity, or Group Benefits platforms, though senior leaders with large-scale insurance technology delivery experience are encouraged to apply.

Key Responsibilities

• Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met.
• Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift.
• Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone.
• Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops.
• Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results.
• Own production readiness, go-live quality, and post–go-live stability, ensuring strong operational outcomes and sustained client confidence.
• Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting.
• Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization.
• Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control.
• Build strong, accountable delivery leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity.

What Success Looks Like

• Programs consistently deliver on committed timelines, margins, and quality benchmarks.
• Escalations decrease due to early risk identification and decisive intervention.
• Production stability and post–go-live confidence improve across client programs.
• Project leaders operate with clear ownership, strong judgment, and accountability.

Qualifications

• 10 plus years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.
• Proven success leading large-scale transformation programs ($5M–$20M plus) across multi-disciplinary, multi-vendor teams.
• Deep understanding of Life, Health, and Annuity insurance operations, including policy administration, billing, claims, enrollment, or group benefits platforms.
• Strong command of delivery governance, risk management, and financial control.
• Hands-on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains.
• Executive presence with the ability to operate comfortably in both boardroom discussions and delivery execution forums.
• Bachelor’s degree required; PMP, LOMA, FLMI, or Scrum Master certification preferred.

Benefits

• Annual base salary range: $150,000 to $180,000.
• Comprehensive employee benefits package with most coverage starting Day One.
• Medical, dental & vision insurance.
• Employer-funded HSA coordinating with a high-deductible health plan.
• FSA, short-term/long-term disability.
• Life/AD&D insurance.
• 401(k), flexible time off, paid sick days, and 11 paid holidays.
• Paid parental/bonding leave; career anniversary leave and other voluntary benefits.