[Hiring] Senior Program Director @Acentra Health, LLC

Role Description

Acentra Health is currently looking for a Senior Program Director to lead a new critical program in CA with our team. The Senior Program Director will provide strategic and operational leadership for a new CA UIS (Unsatisfactory Immigration Status) Care Coordination Program serving members across California. You will be in a key leadership role in our Integrated Health Services team responsible for overseeing program design, day-to-day operations, workforce performance, quality outcomes, regulatory compliance, and service delivery across interdisciplinary teams.

The Program Director partners with clinical, operational, provider, health plan, and community-based organizations to ensure members receive timely, equitable, and person-centered support. Responsibilities include:

• Managing care coordination workflows
• Strengthening transitions of care
• Addressing social drivers of health
• Supporting complex and high-risk populations
• Monitoring access, engagement, and outcomes

Position is remote, but candidates must reside in California.

Preferred Candidates in LA area or Sacramento.

Responsibilities:

• Effectively directs program through objectives and goals assigned for contract compliance. Monitors metrics and daily operations to ensure success.
• Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
• Engages community partners and stakeholders in delivering member outreach.
• Provides leadership and supervision to staff assigned to the program, including quality, Case Management, Care Coordination, provider training/education, consumer education, data collection, analysis and reporting, and technical assistance, to ensure compliance with accreditation standards.
• Works with management and corporate team for the enhancement of the contract scope, new RFP cycles and related new business.
• Oversees budget review and analysis to ensure the financial success of the program.
• Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
• Collaborates with management team to create an organizational structure that will ensure effective processes and work designs, including team integration and oversight which includes California field-based outreach and localized community engagement, within the southern region.
• Assists in determining professional development opportunities for staff and teams.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

• Bachelor’s Degree in healthcare, nursing, social work or related field
• 8+ years’ experience in case management and care coordination
• 8+ years experience in healthcare operations, or CA public sector health and human services related programs, preferably in Medi-Cal or MCO environments
• 10+ years experience in leadership/management roles, and engaging stakeholder relationships
• Proven Leadership skills and ability to influence beyond this role; strong ability to build credibility and relationships internally and externally
• Proven track record to meet and enforce deadlines, and conduct research into issues
• Must reside in California, but position is remote
• Flexibility to travel up to 25%

Requirements

• Master’s degree Preferred
• Experience developing community-based member engagement strategies
• Provider Network experience either through provider relations or provider recruitment/enrollment
• Knowledge of California healthcare delivery systems, including Medi-Cal and MCO environments
• Budget and financial skills

Benefits

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• And more

Company Description

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.