[Hiring] Senior Manager Technical Integration @LAZ Learning A-Z
Mar 28, 2025 - LAZ Learning A-Z is hiring a remote Senior Manager Technical Integration. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Senior Manager of Technical Integration at Learning A-Z, you will report to the Sr. Director of Customer Experience. You will be responsible for leading and overseeing the day-to-day operations of the technical integrations team, including supervising, managing, and motivating team members on a daily basis.
- Lead a team of Technical Integration Specialists/Consultants who function as part of a customer support pod.
- Work with customers during the initial onboarding and setup period, as well as during the re-rostering process for the following school year.
- Work cross-functionally and strategically to ensure Learning A-Z provides immediate value to customers, drives adoption, and differentiates as a partner in educational goals.
- Set the vision for the team and the direction of overall rostering and user management for all Learning A-Z customers.
- Lead customer rostering processes from beginning through renewal, collaborating with all departments.
- Set timelines, manage various approvals, and execute all steps until handoff to the Customer Success/Sales team.
- Act proactively to ensure smooth team operations and effective collaboration.
Job Responsibilities
- Conduct weekly 1:1s with team members to review KPIs, performance, and provide ongoing coaching and support.
- Collaborate with other department leadership teams to promote inter-department collaboration and achieve shared goals.
- Be familiar with and have a working knowledge of SIS and LMS implementations in EdTech.
- Act as the lead business stakeholder for all user management and rostering-related projects.
- Review rostering processes and tools for challenges and opportunities, engaging in process improvement.
- Collaborate with rostering data and engineering teams to address atypical customer rostering needs.
- Serve on or lead steering committees/work committees for rostering improvements.
- Scale the team to meet customer demand during the fall rostering season, including hiring, training, and mentoring contractors.
- Track and provide updates on the assigned team and integration mechanics.
- Assist customers or support team members with strategic rostering setup as needed.
Requirements
- Minimum 5 years of team/people management experience and direct client-facing experience.
- Proficient Excel experience, including working with CSV files, ability to complete lookups, create pivot tables, and manipulate data files.
- Excellent project management skills and communication skills.
- Superior organizational skills, ability to manage multiple tasks at the same time.
- Knowledge of Student Information Systems, Learning Management Systems, and interoperability preferred.
- Salesforce experience is preferred.
- Experience setting up teacher and student rosters in third-party systems, such as Clever and ClassLink preferred.
- Elementary or secondary teaching and/or administrative experience helpful.
- Ability to troubleshoot and resolve data issues.
- Ability to work with small, flexible, cross-functional teams.
- Ability to work in a goal/deadline-driven environment.
Benefits
- Remote First approach providing flexibility and trust for work-life balance.
- Reimbursement to help cover the cost of setting up your home or remote office.
Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, national origin, protected veteran status, disability, or genetic information.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
