[Hiring] Senior Manager, Project/Program Management @ServiceNow

Role Description

What you get to do in this role:

• Lead a team of innovative and like-minded individuals that have a passion for digital transformation and improving the way people work.
• Help guide a well-trained team of individuals based on today’s best business practices of mentorship with an emphasis on professional and personal development.
• Contribute to the development of our NowOnNow digital transformation strategy to build world-class customer experience solutions.
• Execute the key activities required to deliver ‘Customer 0 and 1’ digital transformation experiences.
• Build effective working relationships with highly motivated and innovative members of teams across ServiceNow.
• Collaborate daily to share ideas, solicit input, and engage as a high-performing team that enables all team members to be successful.
• Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments.
• Communicate strategic recommendations in oral and written format to executive leadership and throughout ServiceNow.
• Conduct data-based analysis to enable all decision making on strategic and operational problems.
• Conduct all Project Management activities, including resource estimates, planning, designing, and implementation of business and IT efforts.
• Develop insights to drive effective, high-quality decision making and decisive actions.
• Engage daily with Product, Engineering, Design and IT teams to solve digital transformation challenges across industries and verticals.
• Own and execute projects against clear project plans with well-defined milestones and business impact objectives.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of experience as a digital transformation change agent and customer experience expert.
• Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences.
• Proven track record leading a highly motivated and skilled team of professionals with verifiable business outcomes.
• Must enjoy working in a highly collaborative environment across multiple geographies.
• Experience designing optimized customer experiences in either CSM, CRM, or HCM.
• Dedicated to executing based on the Agile and Scrum software methodologies.
• High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change.
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars.
• Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done.
• The ability to generate ideas for how our digital experiences can make our customers more successful.
• Must be technically savvy and able to design and build applications that meet business goals and objectives.
• Must be a self-starter and keen to explore new solutions with limited guidance or supervision.
• Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions.
• Strong release management and QA management experience.
• Excels in mitigating program delivery risks and strives to share accurate and timely program status to everyone.
• Stimulates and relishes change, adapts quickly, and sees change as an opportunity while embracing diversity and new ideas.
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
• Prior history working with the ServiceNow platform a major plus.

Requirements

• For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.