[Hiring] Senior Manager, PhareOS Implementation @R1 RCM

Role Description

As a Senior Manager, PhareOS Implementation, you will lead new client installations of PhareOS, R1’s AI-native revenue cycle platform, guiding health system clients from initial scoping through go-live. You will manage multiple implementations concurrently and serve as the primary point of contact for client IT leadership, keeping our product, engineering, and data integration teams aligned throughout each engagement. The role combines detail-oriented project management and client partnership with the technical depth to oversee complex data integrations and engage in the details when key project decisions arise.

What you’ll do:

• Lead multiple PhareOS implementations concurrently, from kickoff through go-live, building and overseeing project plans that span technical, operational, and client-facing activities.
• Own the relationship with client IT leadership, understanding how health system IT organizations operate, make decisions, and set priorities, and using that insight to build trust and sustain engagement.
• Serve as a confident, capable, and empathetic representative of R1 at every level of the client organization, anticipating questions and concerns and communicating proactively, in writing and in person.
• Run project meetings and drive decisions, clarifying who is responsible for what, by when, and which items require escalation.
• Oversee technical implementation progress, particularly data onboarding, coordinating with our technical delivery teams so client data lands on schedule while staying close enough to the details to make decisions when input is required.
• Proactively identify project and technical risks and mobilize the right resources to address them before they materialize.
• Coordinate product, engineering, operations, and capability teams in support of go-lives, ensuring the extended project team presents as one team to the client and feeding implementation learnings back to internal teams.
• Shape best practices in our deployments; where precedent does not exist, use sound judgment to choose a path, execute, and codify it into a repeatable implementation playbook.
• Balance your time between client-facing work and internal coordination.

Qualifications

• 7+ years leading multi-workstream healthcare technology implementations involving complex data integrations and change management.
• Experience managing executive-level relationships within health systems.
• Experience with healthcare data and/or revenue cycle workflows.
• Technical depth to oversee complex data integrations and make informed decisions on key project matters, without needing to perform the hands-on technical work.
• Excellent written and verbal communication skills, with the ability to engage audiences from client executives to working-level team members.
• Ability to get up to speed quickly and lead your own workstreams within your first few months.
• Preferred: background in AI-driven or SaaS platform implementations.
• Preferred: PMP or similar project management certification.
• Preferred: experience with HL7v2, FHIR, and other common healthcare data types.

Requirements

• You want to work with modern, AI-native healthcare technology rather than legacy systems.
• You enjoy shaping how the work gets done, not only following an established process.
• You are comfortable with ambiguity and first-of-kind deployments, and bring your own ideas for improving how we work.
• You manage multiple simultaneous priorities with sound judgment, strong organization, and attention to detail.
• You act with high integrity and poise, and influence others positively, including in difficult conversations.
• You thrive on a supportive team that also sets high standards.
• You want to help build something early rather than inherit something already established.

Success looks like

• Owning your client relationships with confidence, driving implementations to on-time go-live, and leaving our delivery model stronger through the processes and lessons you codify along the way.

Compensation

For this US-based position, the base pay range is $150,075.00 - $248,837.87 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

Benefits

• Competitive benefits package.