[Hiring] Senior/Manager, Partner Solutions @Pager Health
Apr 02, 2025 - Pager Health is hiring a remote Senior/Manager, Partner Solutions. 💸 Salary: $80,000 to $120,000. 📍Location: USA.
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
Pager is looking to hire a Senior/Manager, Partner Solutions (Implementation Manager) to onboard and implement key accounts while anticipating client needs and actively coordinating a cross-department team. You’ll be working in a fast-paced collaborative environment with the product, engineering, and clinical operations teams who will support your implementation efforts. You will also have a strong partnership with business development and customer success teams to ensure proper hand-off of responsibilities before and after a partner implementation.
RESPONSIBILITIES:
Become an established leader and execute successfully:
- Manage highly visible end-to-end client implementations on target, on time
- Clearly articulate the organization's mission and goals, motivating the team to over-achieve on those goals and be enthusiastically accepted as a leader
- Develop and roll out best-in-class scalable processes for ongoing efficiency and effectiveness improvements
- Partner cross-functionally to organize internal resources to solve client business challenges
- Provide a clear view of organizational metrics and status to the Vice President, Professional Services with optimization recommendations and needs
- Work closely with Customer Success to ensure an orderly transition between the sales cycle, implementation stages, and post-launch optimization and stabilization
- Partner with analytics resources on data requirements for both internal and external stakeholders
- Identify and curate metric packages clearly demonstrating business needs/challenges, process optimization, and markers of success
- Identification of client-initiated upsell opportunities
Interface with cross-functional teams to lead complex implementations on behalf of sophisticated clients:
- Develop launch plan and lead program launch execution activities, including ownership of all workstreams attached to an individual implementation
- Tailor developed processes and blueprints to meet a specific client need
- Represent Pager to payers, providers, and ancillary organizations in a courteous and professional manner
- Work with cross-functional teams to meet milestones to ensure timely program launches
- Lead and guide close collaboration between Integration Managers and Engineers to successfully configure and deploy Pager’s platform
- Communicate project status and challenges and make recommendations for swift and appropriate resolution
Work closely with internal teams to continually refine and improve the Pager platform:
- Manage daily tasks of the Implementation team to ensure project deliverables are on track and completed on time
- Collaborate with the Product team to accurately translate user needs to requirements
- Partner with the Command Center to ensure proper patient care protocols are in place to support triage and care coordination
- Work with the Marketing and Engagement teams to develop tactical engagements designed to maximize brand equity and achieve sustainable patient growth
- Support Business Development efforts through effective documentation of repeatable processes and success stories
Support the team and train the next generation:
- Coach, mentor, and develop the management skills of junior team members
- Participate in hiring and sourcing candidates
REQUIRED SKILLS:
- Strong organizational, time management skills and ability to work independently
- Highly analytical and able to draw conclusions and make recommendations based upon findings
- Must have the ability to prioritize and meet deadlines
- Excellent verbal and written communication skills
- Exceptional attention to detail in fast-paced, demanding environment
- Must possess a high degree of professionalism and ability to handle confidential information
- Demonstrated ability to adjust easily to new and changed situations
- Positive, energetic attitude, and initiative
- High caliber customer service and ability to maintain demeanor under extreme pressure
- Strong work ethic
- Comfortable working in hands-on, deadline-driven environment
- Comfortable speaking to all levels of company and client personnel
- Ability to produce analysis
- Strong verbal, listening, and written communication skills
- Detail oriented
- Task-focused, goal oriented
- “Can do” attitude with an ability to develop a contingency plan to mitigate challenges
- Highly adaptable and flexible professional
- Exceptional customer service
- Knowledge of payers and/or providers
REQUIRED EXPERIENCE
- Bachelor’s degree
- Minimum of 5 years of healthcare administration experience
- Experience coordinating internal implementation, product, and system integration resources
- Client facing experience required
- Healthcare and tech experience preferred
- Bachelor's Degree required. MHA or MBA preferred
For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the salary range for this position is $80,000 to $120,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC.
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$80,000 to $120,000
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Remote
Location
USA
|
|
Job Type
unspecified
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Posted
Apr 02, 2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
