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Project Management
Senior Manager Operational Resilience
@GHX
[Hiring] Senior Manager Operational Resilience @GHX
Mar 27, 2025 - GHX is hiring a remote Senior Manager Operational Resilience. đź’¸ Salary: $122,900 - $163,800. đź“ŤLocation: USA.
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Role Description
The Senior Manager, Operational Resilience is a strategic, results-driven leader responsible for advancing our incident management, disaster recovery, and change management programs. This role plays a critical part in ensuring business continuity, mitigating risk, and enhancing operational efficiency. The ideal candidate will bring a track record of designing and optimizing processes that drive cross-functional alignment and reduce business-impacting incidents, along with excellent communication skills for interfacing with technical teams and senior leadership.
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Incident Management:
- Evaluate and enhance current incident management processes to ensure consistency and efficiency across all teams.
- Develop, implement, and track performance metrics to reduce incident frequency and impact.
- Lead continuous improvement initiatives to streamline incident response and resolution.
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Disaster Recovery (DR):
- Design, implement, and manage a comprehensive DR program that includes system failover strategies and robust recovery plans.
- Coordinate with third-party vendors and cross-functional teams to ensure the effectiveness and currency of DR plans.
- Oversee regular DR testing and prepare detailed documentation and reports for global leadership and board-level updates.
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Change Management:
- Develop and enforce a SOC-auditable change management process integrated with existing ticketing systems.
- Ensure that all changes are meticulously documented and communicated to facilitate rapid incident resolution and minimize risk.
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Network Operations Center (NOC) Oversight:
- Supervise the NOC operations, consolidating L1 and L2 support functions to improve monitoring and incident response.
- Implement robust monitoring, alerting systems, and escalation protocols to ensure prompt incident resolution.
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Collaboration and Leadership:
- Lead daily standups and cross-departmental meetings to coordinate DR tests and change implementations.
- Act as the primary liaison between product, technology, and executive teams, ensuring transparent and effective communication.
- Develop business cases for process improvements and present technical insights to non-technical stakeholders.
Qualifications
- Significant experience in incident management, disaster recovery planning, and change management within a complex, regulated environment.
- Proven ability to manage external vendors and negotiate contracts effectively.
- Strong analytical skills with the ability to define, measure, and track performance metrics.
- Demonstrated experience in developing and executing strategic plans that enhance operational resilience.
- Exceptional written and verbal communication skills with a proven ability to lead cross-functional teams and manage stakeholder relationships at all levels.
- Adept at translating technical details into business insights and actionable strategies.
Requirements
- Familiarity with SOC standards and audit requirements related to change management.
- Experience with modern monitoring tools and incident management platforms.
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid-time off
- Education reimbursement
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
$122,900 - $163,800
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
