[Hiring] Senior Manager, Enterprise Implementation @Unite Us

Role Description

The Senior Manager, Enterprise Services supports the delivery of strategic solution design, implementation consulting, and enterprise account stand-up services for Unite Us' most complex customers and partnerships. This role serves as a trusted implementation advisor to customer stakeholders, partnering with organizations to understand operational goals, program requirements, policy considerations, and service delivery needs.

• Lead the delivery of enterprise implementation engagements, ensuring successful execution of solution design, project stand-up activities, and customer onboarding initiatives.
• Serve as a trusted implementation advisor to customer stakeholders, helping translate operational objectives, program requirements, and organizational priorities into actionable implementation plans.
• Lead discovery sessions, requirements gathering activities, and workflow design workshops to understand customer needs and develop scalable solutions aligned with business objectives.
• Manage major projects, programs, and co-development initiatives by coordinating deliverables, tracking milestones, and driving execution across cross-functional teams.
• Work closely with customers and internal stakeholders to document business processes, operational workflows, governance structures, and implementation requirements.
• Develop solution design artifacts, implementation roadmaps, workflow documentation, and other key deliverables that support successful project execution and long-term customer outcomes.
• Coordinate with Product, Implementation, Customer Success, Network, and other customer-facing teams to ensure streamlined solution delivery and effective stakeholder alignment.
• Facilitate customer meetings, working sessions, and project governance activities to support decision-making, maintain project momentum, and drive accountability.
• Identify implementation, operational, and organizational risks; proactively escalate concerns and partner with stakeholders to develop mitigation strategies and resolution plans.
• Support enterprise customers through complex implementation challenges by providing consultative recommendations and facilitating alignment on appropriate solutions.
• Translate customer business requirements into actionable technical and operational recommendations while partnering with Product and Engineering teams on enhancement opportunities when needed.
• Monitor project health, key milestones, and customer readiness to ensure successful deployment and achievement of desired outcomes.
• Serve as a key contributor to the continued evolution of Enterprise Services delivery methodologies, implementation frameworks, and best practices.
• Develop transition plans, knowledge-transfer materials, and customer-success handoff documentation to support sustained customer adoption and long-term success.

Qualifications

• 7+ years of experience in a business, public health, or social services environment.
• Experience leading complex projects and implementations with organization and confidence.
• Experience building strong relationships with executive stakeholders and delivering customer-centric solutions.
• Demonstrated ability to be consultative and to manage multiple customers and projects simultaneously.
• Excellent communication and presentation skills.
• Demonstrated ability to be both organized and agile.
• Experience analyzing data to pull out insights, tell a story, and drive action.
• Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite.

Benefits

• Medical, Dental, and Vision insurance for team members and eligible partners and dependents.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription.
• Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays.
• Paid Parental Leave, including adoptive parents.
• Employee Resource Groups to connect and engage with colleagues.
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) with Employer Match, immediate vesting, and financial wellness resources.
• Life and AD&D insurance, with the option to purchase additional coverage.
• Disability Coverage, Accident Insurance, and Pet Insurance.
• All necessary equipment to perform duties, including a computer, mouse, keyboard, and other approved WFH supplies.