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Project Management
Senior Manager, Client Program Management
@AG1 Asurion Insurance Services
[Hiring] Senior Manager, Client Program Management @AG1 Asurion Insurance Services
Apr 01, 2025 - AG1 Asurion Insurance Services is hiring a remote Senior Manager, Client Program Management. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Senior Manager, Client Program Management (CPM) is responsible for exceeding client expectations by delivering on client commitments and leveraging cross-functional teams to achieve sales, profitability & service goals. This role serves as a key interface between Asurion and our major clients, so the ability to communicate well and build/maintain strong relationships is necessary.
- Responsibility and accountability for owning the client relationships for project and product-level engagements, including internal/external communication, program management, implementation, and identification of new business opportunities
- Regularly interact with clients’ teams to address ad hoc questions/issues, advocate for the value of Asurion products & capabilities, and resolve client concerns regarding our programs or their performance and perception
- Act as a primary point of contact for implementation teams; providing a clear vision of client goals and assessing levels of engagement between Asurion & the Client
- Develop and leverage deep knowledge of Asurion’s registration, claims, tech support and fulfillment processes across all channels to anticipate and prevent issues
- Become and serve as the “go-to” subject matter expert to Asurion’s internal teams on the client’s organization and goals
- Support Asurion sales teams by communicating program updates and quickly addressing and removing impediments to selling
- Prepare and present materials to the Client to increase engagement on specific projects or improve awareness and understanding of current product offerings
- Engage internal Asurion teams to ensure that all client commitments, including reporting and analysis, are met on time with exceptional quality
- Partner with various internal resources to quickly perform root cause analyses on client escalations and provide the client with appropriate information and resolution steps
- Staying organized as you track towards the delivery of your commitments
- Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier-owned and indirect channels
Qualifications
- Bachelor's Degree preferred
- 5+ years in client account management or related client-facing operational or project management experience
- Exceptional interpersonal, verbal and written skills and the ability to effectively present ideas and information
- Ability to quickly learn and understand Asurion systems, platforms, and processes from enrollment to cancellation
- Ability to present complex processes at managerial client levels and internal operational meetings
- Ability to influence and build consensus cross-functionally to achieve results; strong bias for action
- Solid analytical skills
- Ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents
- Advanced computer skills including MS Office required
Requirements
- Insurance Licensing: Must be able to pass State Property and Casualty Licensing exam
Travel Requirements
- Travel: Up to 15-25% domestic travel may be required
- Overnight required: Yes
Company Description
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.
- Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions.
- One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
- Divine Discontent: We're not afraid to roll up our sleeves and do more.
- Act with Integrity: We take ownership and pride in the work we do.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
