[Hiring] Senior Manager - CIBG Operations @Mashreq

Role Description

The incumbent will be responsible to support the identification, design, and delivery of digital transformation initiatives across CIBG Operations (UAE and IBG Locations) to enhance efficiency, control, customer experience, and operational scalability. Act as the bridge between Business, Operations, Technology, and external partners to ensure digital solutions are aligned with business objectives and operational requirements. Drive solution adoption, benefit realization, process optimization, and automation opportunities while ensuring robust governance, risk management, testing, and successful implementation of technology-enabled change.

Key Result Areas

• Support end-to-end delivery of strategic digital transformation and automation initiatives across CIBG Operations, ensuring achievement of business objectives, operational efficiencies, and targeted benefit realization.
• Develop and maintain project plans, roadmaps, milestones, resource plans, and delivery schedules to ensure projects are executed within agreed scope, timelines, budget, and quality standards.
• Establish and enforce robust project governance, including steering committee updates, status reporting, decision logs, risk reviews, stakeholder communications, and implementation readiness assessments.
• Manage project change control processes, ensuring all scope changes, enhancement requests, and project deviations are appropriately assessed, approved, documented, and governed.
• Drive the design, optimization, and implementation of digital solutions by collaborating with Business, Technology, Compliance, CX, and external partners to deliver scalable, customer-centric, and operationally efficient outcomes.
• Oversee solution architecture reviews, integration planning, business requirement validation, testing strategy, defect management, deployment activities, and post-go-live stabilization.
• Support stakeholder engagement across multiple functions, securing alignment, approvals, and sign-offs while proactively managing risks, issues, assumptions, dependencies, and escalations.
• Drive post-implementation adoption, user enablement, and benefit realization through performance tracking, reporting, knowledge transfer, and continuous monitoring of operational and customer outcomes.
• Promote continuous improvement and digital innovation by identifying automation opportunities, eliminating operational inefficiencies, and enhancing the digital maturity of CIBG Operations.
• Contribute to the prioritization and execution of the transformation portfolio, supporting the Bank's strategic objectives for operational excellence, scalability, cost optimization, and digitization.

Qualifications

• Bachelor’s degree in business administration, Finance, Information Technology, Engineering, or a related discipline.
• Professional certification in Project Management (PMP, PRINCE2, Agile, Scrum) is advantageous.
• 8–12+ years of experience in Banking Operations, Digital Transformation, Process Excellence, Business Analysis, or Project Management, preferably within Corporate and Institutional Banking.
• Strong understanding of end-to-end banking processes, customer journeys, operational controls, and regulatory requirements across multiple jurisdictions.
• Proven experience managing large-scale transformation, automation, digitization, and process re-engineering initiatives from concept through implementation and benefit realization.
• Strong project management skills with experience in project planning, governance, budgeting, risk management, change control, stakeholder management, and executive reporting.
• Demonstrated ability to translate business requirements into scalable digital solutions and effectively collaborate with Technology teams, vendors, and business stakeholders.
• Experience in solution design, process mapping, business analysis, testing, defect management, implementation, and post-go-live stabilization.
• Strong analytical and problem-solving skills with the ability to manage complex, cross-functional initiatives and drive effective resolution of operational challenges.
• Excellent stakeholder management, communication, influencing, and presentation skills, with the ability to engage senior management and governance forums.
• Strong knowledge of process automation, workflow tools, digital platforms, data analytics, and continuous improvement methodologies.