[Hiring] Senior Manager @Iconma Portal

Role Description

Our client, a Credit Card Company, is looking for a Senior Manager – Wrike for their Austin, TX location.

• Governance:
  • Configure and maintain Wrike account settings, including account-level templates, custom fields, custom item types, and user groups.
  • Drive resolution of governance issues.
  • Develop and implement best practices for Wrike usage across the organization.
  • Lead the Wrike Governance Council: a team of Admins with bi-Monthly calls, creating a supportive center of excellence environment to discuss new features, updates, and governance issues.
• License Management:
  • Assign new licenses, manage user permissions, license types, and user groups.
  • Offboard departing team members by deactivating accounts.
  • Maintain license group dashboard.
  • Lead a quarterly license audit with the Wrike Governance Council / Team Admins to identify users who can be downgraded or no longer need a license.
• Team Onboarding And User Enablement:
  • Support new team admins with designing and optimizing their workspaces, developing dashboards, reports, custom item types, request forms, etc. to fit the teams’ needs.
  • Provide training and support to new teams and new users.
  • Analyze team workflows and identify opportunities to improve efficiency within Wrike.
  • Troubleshoot basic Wrike user issues and answer questions regarding functionality.
  • Work with team leads and Wrike to bring and share best practices and customer success opportunities.
• Enabling New Capabilities / Technology:
  • Support new technology integrations and roll-outs, including Teams/Outlook integration user training, Wrike MCP Server implementation.
  • Stay up-to-date on the latest Wrike features and updates, recommending and implementing those that benefit the team.
  • Collaborate with the IT team to resolve any complex technical problems.

Qualifications

• Minimum 3 years of experience managing Wrike or another enterprise platform (Wrike/Asana/Workfront Certification is a plus).
• Wrike power user and/or consulting experience.
• Strong understanding of project management methodologies and best practices.
• Excellent organizational skills with a keen eye for detail.
• Proven ability to manage multiple tasks simultaneously and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
• Proficiency in using web-based applications and software.
• Problem-solving skills and the ability to find solutions independently.

Benefits

• Health Benefits.
• Referral Program.
• Excellent growth and advancement opportunities.