[Hiring] Senior Manager - 3PL Warehouse Management @Activate Talent

Role Description

The Senior Manager – 3PL Warehouse Management will lead and optimize all third-party logistics (3PL) warehouse operations. This role is responsible for ensuring efficient inventory management, order fulfillment, and partner performance across multiple distribution centers.

• Oversee day-to-day operations across 3PL warehouse partners, ensuring SLAs and KPIs are consistently met
• Manage inbound, outbound, and reverse logistics processes across DTC and retail channels
• Own inventory accuracy across all warehouses, including cycle counts, reconciliations, and reporting
• Act as the primary point of contact for 3PL partners, driving accountability and continuous improvement
• Monitor fulfillment performance metrics (order accuracy, shipping speed, cost efficiency) and implement optimization strategies
• Lead peak planning, capacity forecasting, and operational readiness for high-volume periods
• Collaborate cross-functionally with Supply Chain, Operations, CX, and Finance teams
• Identify and implement process improvements to reduce costs and improve service levels
• Ensure seamless integration and usage of NetSuite for inventory, order management, and reporting
• Manage escalations related to fulfillment issues, delays, or discrepancies

Qualifications

• 6+ years of experience in warehouse operations, logistics, or supply chain management
• Proven experience managing 3PL partners in a DTC or e-commerce environment
• Strong proficiency in NetSuite (inventory management, order management, reporting)
• Deep understanding of warehouse operations (receiving, picking, packing, and shipping workflows)
• Experience managing multiple warehouses or distribution centers
• Strong analytical skills with the ability to interpret data and drive decisions
• Excellent stakeholder management and communication skills
• Ability to thrive in a fast-paced, high-growth environment

Preferred Qualifications

• Experience in beauty, cosmetics, or CPG industries
• Experience with international logistics and freight coordination
• Background in process optimization or continuous improvement initiatives

What Success Looks Like

• High-performing 3PL partners consistently meeting or exceeding SLAs
• Improved inventory accuracy with reduced discrepancies across all warehouses
• Efficient and cost-effective fulfillment operations, especially during peak periods
• Strong operational visibility through accurate and timely reporting in NetSuite