[Hiring] Senior Implementation Manager @CVS Health

Role Description

This is an individual contributor role responsible for directing all aspects of customer benefit plan implementation of self-funded new business clients. Partners with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

• Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.
• Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
• Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
• Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
• Develops change management plans and strategies to minimize resistance and ensure successful adoption.
• Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
• Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
• Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
• Coaches more junior colleagues in current project management techniques, processes, and responsibilities.

Qualifications

• 5 to 7 years of experience in project management, healthcare implementation, or a related field.
• 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
• Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Requirements

• Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems.
• Working knowledge of Salesforce.

Education

• Bachelor's degree preferred or a combination of professional work experience and education.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.