[Hiring] Senior Director Strategic Delivery @One Call

Role Description

The Senior Director, Strategic Delivery, is accountable for how One Call delivers its strategy — the operating model, the leadership bench, and the outcomes of the enterprise's most consequential initiatives. Reporting to the VP, Delivery Management, this role leads the delivery leadership layer — Directors and Principal Delivery Managers — and owns the delivery capability as an investment.

• Own the enterprise delivery operating model — how strategy becomes funded, sequenced, governed, and delivered work.
• Deliver the strategic portfolio — the Tier-1 initiatives the enterprise strategy depends on.
• Build the delivery leadership bench — develop Directors and Principals, and own succession for the function.

Qualifications

• Bachelor’s degree in a related field (Business, Information Systems, Engineering) or equivalent experience.
• 13+ years of delivery, program, or portfolio management experience in complex, cross-functional environments.
• 6+ years of direct people management experience, including managing managers or directors of delivery, program, or engineering functions.
• Proven ownership of an enterprise delivery operating model or comparable cross-portfolio system — designed and implemented, not inherited.
• Demonstrated accountability for the delivery of enterprise-critical, strategy-linked initiatives with executive and board visibility.
• Proven ownership of a functional budget or investment portfolio, including multi-year capacity and headcount planning.
• Demonstrated executive-level communication and stakeholder management; credible owning delivery performance, risk, and investment with the C-suite.
• Deep fluency in Lean, Disciplined Agile, Kanban, or Continuous Delivery — applied in practice, not just certified.
• Extensive experience with SDLC/PDLC governance, Change Management, and Risk/Security frameworks in regulated environments.

Requirements

• Healthcare, Insurance, or other regulated-industry experience (strongly preferred).
• Experience building a delivery function's leadership layer — hiring and developing Directors or Principals, not only practitioners (strongly preferred).
• Agile certifications (DASSM, SAFe SPC, PgMP, or equivalent) (strongly preferred).
• PE-backed, M&A, or turnaround environment experience, including integration delivery accountability (strongly preferred).
• Care coordination or claims management domain knowledge (strongly preferred).
• Experience with enterprise portfolio capacity planning and investment optimization (strongly preferred).

Benefits

• This position will be performed in the colleague’s home.
• Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• Occasional in-person team meetings may be required depending on the position.

Physical/Mental Demands & Work Environment

• This job is primarily sedentary and may involve repetitive motions.
• The colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of a dynamic and heavy workload.