[Hiring] Senior Director, Process Redesign Lead @Cencora

Role Description

The Senior Director, Process Redesign Lead is accountable for defining and governing future-state business processes across USPAH’s digital transformation initiatives. This role ensures that transformation efforts are grounded in simplified, standardized, and scalable ways of working that align to business strategy and operational realities. The Process Redesign Lead partners closely with business leaders, workstream leads, Program Leads, and enablement teams to translate strategic intent into executable process designs. This role also ensures that redesigned processes are clearly documented, validated, and ready for adoption prior to deployment.

Primary Duties & Responsibilities

• Partner with vendor(s) as needed to align on standard methodology and templating for current state processes ensuring end-to-end capture.
• Lead end‑to‑end future‑state process design across transformation initiatives, ensuring alignment to business strategy and operating model goals.
• Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization.
• Facilitate cross‑functional workshops to define future‑state processes, roles, decision points, and handoffs.
• Establish and govern process design standards, documentation requirements, and approval mechanisms.
• Ensure process designs are executable, operationally viable, and scalable across the enterprise.
• Coordinate closely with Program Leads to align process design timing with delivery milestones.
• Partner with Organizational Change Management, Training, and Communications teams to ensure process changes are clearly understood and adopted.
• Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented.
• Identify and manage process‑related risks, dependencies, and trade‑offs, escalating as appropriate.
• Ensure process documentation, ownership, and governance are established for post‑deployment sustainment.
• Capture lessons learned and continuously improve process design approaches across waves.
• Other duties as assigned.

Qualifications

• Minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives.
• Demonstrated experience leading complex, cross‑functional process redesign efforts at enterprise scale.
• Strong background working with business leaders across multiple functions and operational domains.
• Proven experience facilitating workshops and driving alignment in matrixed environments.
• Experience with process modeling and intelligence tools (Ex. Celonis, Signavio, BlueWorks Live).
• Bachelor’s degree required; MBA or other advanced degree preferred.

Minimum Skills, Knowledge, & Abilities

• Deep understanding of end‑to‑end business processes and enterprise operating models.
• Strong facilitation, design thinking, and problem‑solving skills.
• Ability to translate strategic objectives into practical, executable process designs.
• Proven ability to influence senior leaders and navigate competing priorities.
• Strong written and verbal communication skills, including process documentation and storytelling.
• Comfort operating in ambiguity and driving clarity through structure.

Other Requirements

• Ability to operate in a dynamic, time‑bound (3–5 year) transformation environment.
• Ability to support extended hours during critical design, testing, and deployment periods.
• Travel as required to support workshops, design sessions, and readiness activities.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities for mentorship.
• Participation in employee resource groups, volunteer activities, and more.