[Hiring] Senior Director, Client Success @Datavant

Role Description

The Senior Director, Client Success leads client experience strategy and team performance across the full account portfolio. This role owns the strategic direction, financial performance, and long-term retention of Datavant’s client relationships across every tier, while building and scaling the talent, governance, and processes that enable the broader Client Success organization to deliver consistent, high-quality outcomes. The Senior Director partners with executive stakeholders, internally and externally, up to the C-suite, to translate market, regulatory, and competitive insight into proactive strategy, and serves as a strategic connector across Sales, Product, Operations, and Technology.

What You Will Do

• Strategic Thinking & Solutioning
  • Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
  • Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
  • Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.
  • Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.
• Leadership Excellence
  • Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.
  • Build scalable talent strategies, succession plans, and performance standards that elevate the broader Client Success organization.
  • Engage regularly with executive stakeholders, internally and externally, influencing outcomes and serving as a strategic connector across functions.
  • Excel at talent acquisition, including onboarding and retention, to continually raise the talent bar.
• Client Experience Management & Influential Communication
  • Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C-suite.
  • Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.
  • Coach leaders to deliver compelling executive presentations, manage change effectively, and drive alignment through clear, outcome-focused communication.
• Business & Industry Acumen (Growth-Oriented)
  • Apply deep healthcare, risk adjustment, and retrieval expertise to shape client strategy and identify expansion opportunities across complex enterprise accounts.
  • Own full-cycle management of a portfolio of accounts, achieving revenue, retention, and growth goals through effective execution and partnership plans.
  • Connect industry trends, product capabilities, and financial performance to long-term growth plans; leverage financial awareness to translate strategy into action.
  • Partner cross-functionally with Sales, Product, and Operations leadership to influence roadmap decisions and drive sustainable revenue and retention outcomes.
• Execution
  • Be accountable for execution across the full account portfolio ensuring operational efficiency, delivery excellence, and predictable results.
  • Establish governance models and scalable frameworks that drive consistency across the Business Unit.
  • Take decisive action to remove systemic barriers, resolve high-impact issues, and ensure commitments translate into measurable client value.
• Data Driven
  • Champion a data-driven culture across large portfolios, setting KPIs that align client performance with corporate growth goals.
  • Use analytics and financial insights to inform strategy, mitigate risk, and optimize outcomes.
  • Use data to tell a story and deliver compelling, executive-ready presentations that influence key stakeholders.
  • Coach the team to leverage data effectively, translating complex metrics into clear executive narratives that influence decisions and future direction.

Qualifications

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology, including 5+ years of people leadership managing managers or multi-level teams.
• Deep subject-matter expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem; working knowledge of HIPAA and healthcare data privacy requirements.
• Demonstrated success managing executive-level (up to C-suite) relationships within large, complex enterprise accounts.
• Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio.
• Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams.
• Strong financial acumen; able to translate data and market insight into strategy, investment decisions, and risk mitigation.
• Advanced proficiency with data/BI tools (e.g., Excel, Power BI, SQL) and the ability to translate complex metrics into executive-ready narratives.
• Exceptional presentation, negotiation, and executive communication skills; comfortable driving alignment across Sales, Product, Operations, and Technology leadership.
• Demonstrated ability to lead through organizational change, ambiguity, and competing priorities.
• BA/BS degree or equivalent experience; advanced degree a plus.

Benefits

• Competitive salary range: $180,000 — $225,000 USD.
• Comprehensive health benefits including various vaccinations and health screenings.
• Commitment to a diverse and inclusive work environment.