[Hiring] Senior Director of Implementation @The Standard

Role Description

As the senior director of implementation in voluntary claims and operations you will be a value stream owner of complex implementation, partnering with peers in voluntary, customer service, underwriting, benefits, sales and service to drive delivery of value for customers and ensure high performance of value stream.

• Utilize broad understanding of The Standard’s capabilities, the group insurance industry and customer need to influence evolution of service delivery and marketplace offerings.
• Ensure implementation management teams deliver a differentiated customer experience.
• Develop and maintain tools and service delivery models to support new products and capabilities across all EB lines of business.
• Provide exceptional executive presence, negotiation, and communication, navigating competing priorities, escalations, and influencing decisions without direct authority to resolve complex, high-stakes client situations.

Qualifications

• Bachelor's degree preferred.
• 8+ years of client management experience and 2+ years of leader of leaders experience is required.
• Voluntary benefits industry certifications, project management, lean management, and change management is strongly preferred.
• Prior experience in developing measures/metrics and applying a pragmatic approach to what it takes to turn data into actionable business improvement.
• Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve.
• Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth.

Requirements

• Developing People: Shapes developmental roles and experiences (stretch assignments, interim assignments); supports direct reports in the development of their own team.
• Customer Focus: Creates and supports programs that improve the business unit/function’s reputation for providing excellent customer service; understands the external factors that may impact a customer’s perspective.
• Strategic Visioning: Uses knowledge of the business model, and challenges assumptions and conventional thinking to develop new strategies for the business unit or function.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
• The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
• Salary Range: $131,000.00 - $209,000.00.