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Project Management
Senior Client Implementation Manager
@Kalderos
[Hiring] Senior Client Implementation Manager @Kalderos
Mar 28, 2025 - Kalderos is hiring a remote Senior Client Implementation Manager. 💸 Salary: $115,000-$145,000 base + bonus. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This person will oversee all facets of implementation into large complex pharmaceutical manufacturers including, but not limited to:
- Initiation, planning, design, execution, monitoring of task completion
- Holding both internal and external stakeholders accountable
Travel to customer locations may be required up to 50% of time.
What You'll Do
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Core Onboarding Ownership & Management:
- Own the entire client onboarding process, acting as the main point of contact and project manager.
- Develop and execute Onboarding Implementation Plans in collaboration with Product, Engineering, Sales Executives and Customer Success Managers (CSMs).
- Ensure successful and timely onboarding of new clients, holding accountability for outcomes.
- Develop transition strategies/playbooks to hand off accounts to CSMs after onboarding.
- Set and track KPIs related to time to value, product adoption, and customer satisfaction, reporting these metrics to executive leadership.
- Provide an exceptional customer experience ensuring each stage of the onboarding process provides a top-tier customer experience.
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Process Improvement & Strategy:
- Improve and develop playbooks to document the onboarding process and best practices.
- Implement strategies to enhance "Time to Value" and drive product adoption.
- Identify and eliminate roadblocks to clients' goals, partnering with all relevant internal and external stakeholders.
- Develop & maintain implementation guide.
- Refine processes and create tools/deliverables (e.g., client-facing materials, training materials, project plans).
-
Collaboration & Communication:
- Collaborate cross-functionally (Sales, Product, Engineering, Finance, CS, etc.) to ensure a seamless transition and cohesive client experience.
- Facilitate pre and post-contract discussions between Sales, CS, and clients to ensure optimal knowledge transfer.
- Work with clients and CSMs to define success and align value delivery plans.
- Collaborate with the CS team to develop strategic plans aligned with client goals.
- Report on onboarding progress and success internally, including to Executive Leadership.
- Champion the voice of the client within the organization.
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Risk Management & Performance:
- Develop and execute change management/adoption strategies, ensuring continuous communication and mitigating risks.
- Proactively identify and address risks, crafting contingency plans and escalation procedures.
- Utilize client success technology to track client interactions and progress.
- Monitor metrics and KPIs, using data-driven insights to identify trends and areas for enhancement.
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Reporting & Insights:
- Set and track KPIs related to time to value, product adoption, and customer satisfaction, reporting these metrics to executive leadership.
-
Exceptional Client Experience:
- Ensure each stage of the onboarding process provides a top-tier client experience.
Qualifications
- Bachelor’s degree in business, science, technology, or healthcare administration field, or equivalent experience.
- Minimum of 7 years of experience in project management and/or implementation with a proven successful record in onboarding complex client software engagements.
- Experience with systems integration (API, EDI, FTP) from a business process standpoint.
- A results-oriented approach, with a track record of revenue-driving success and demonstrated success leading client implementations.
- Proven track record of establishing oneself as a strategic, trusted advisor to industry-leading clients.
- Excellent interpersonal, communication, and project management skills.
- Ability to articulate complex concepts to varying audiences with excellent communication skills.
- Excellent organization skills with the ability to work independently, prioritize, and multi-task with minimal direction.
- A think-on-your-feet approach with strong problem-solving skills.
- Energy and passion for teamwork and collaboration.
- Strong communication skills and the ability to follow client narratives to understand their goals.
- Strong analytical and goal-oriented mindset.
- Ability to travel for client and internal meetings as needed (up to 50%).
Set Yourself Apart
- Project Management Certification.
- Advanced degree in pharmacy, life science, healthcare administration, or accounting.
- Experience with the 340B program and/or the Medicaid Drug Rebate program.
- Working knowledge of retail pharmacy and/or hospital pharmacy billing systems.
Expected Salary Range
$115,000-$145,000 base + bonus
Benefits
- Medical, Dental, and Vision benefits.
- 401k with company match.
- Flexible PTO with a 10 day minimum.
- Opportunity for growth.
- Mobile & Wifi Reimbursement.
- Commuter Reimbursement.
- Donation matching for charitable contributions.
- Travel reimbursement for healthcare services not available near your home.
- New employee home office setup reimbursement.
What It’s Like Working Here
- We thrive on collaboration, believing that we can only put our best work into the world when we work together to solve problems.
- We empower each other and believe in ensuring all voices are heard.
- We know the importance of feedback in individual and organizational growth and development.
- We’re curious and go deep, with insightful articles and discussions around our industry and interests.
To learn more: https://www.kalderos.com/company/culture
Kalderos is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Kalderos participates in E-Verify.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$115,000-$145,000 base + bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
