[Hiring] Senior Associate Launch Manager @Glia

Role Description

As a Senior Associate Launch Manager, you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value.

• Implementation Portfolio Management:
  • Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
• Cross-Functional Management:
  • Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
• Value Delivery:
  • Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
• Project Management:
  • Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
• Risk Mitigation:
  • Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.
• Enablement:
  • Confidently train client administrators on platform configuration and support operators through simulated training exercises.
• Process Optimization:
  • Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

Qualifications

• 2+ years of experience managing implementations for SaaS or Enterprise-level clients
• Understanding of APIs, HTML, and network security
• Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools)
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
• Strong project management skills and a background in technical consultancy
• Excellent written, oral, and social interpersonal skills across multiple audiences and methods
• Highly collaborative and flexible
• Growth mindset with a natural curiosity about technology

Requirements

• Experience working in or with Contact Centers
• Experience training end-users on systems
• Experience within the Financial Services, Insurance, or Healthcare Industries
• A project management or technical certification or related professional coursework
• Experience working in a consultancy role

Company Description

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee.

More information about Glia can be found at glia.com .