[Hiring] Scrum Master @G2IT

Role Description

G2IT is seeking an experienced Scrum Master / Agile Delivery Lead to join our team supporting a large-scale Department of Defense IT Customer Support Services program serving approximately 13,000 users. This is an exciting opportunity for an Agile professional who enjoys leading cross-functional teams, improving delivery processes, and helping deliver innovative IT solutions in a mission-critical government environment.

As a Scrum Master, you will guide Agile teams supporting IT Service Management (ITSM), application development, automation, analytics, and enterprise customer support solutions. You will collaborate with government stakeholders, product owners, developers, and technical leadership to ensure projects stay on track, obstacles are resolved, and high-quality solutions are delivered efficiently.

If you're passionate about Agile methodologies, team collaboration, and driving continuous improvement, this is an excellent opportunity to make a meaningful impact while enjoying the flexibility of remote work.

Key Responsibilities

• Lead and facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and release planning.
• Serve as an Agile coach, helping cross-functional teams adopt Scrum best practices and improve delivery performance.
• Partner with government product owners and technical leads to maintain prioritized product backlogs, user stories, acceptance criteria, and sprint objectives.
• Identify and remove obstacles affecting team productivity, sprint commitments, and project timelines.
• Track and report Agile performance metrics, including sprint velocity, burndown charts, backlog health, release readiness, and delivery risks.
• Coordinate across development, ITSM, automation, analytics, cybersecurity, infrastructure, and service management teams.
• Facilitate stakeholder demonstrations, User Acceptance Testing (UAT), and formal acceptance of completed work.
• Support release planning, change management, and deployment activities in accordance with federal IT requirements.
• Work closely with leadership to identify project risks, manage dependencies, and improve delivery predictability.
• Lead retrospectives and implement continuous improvement initiatives to enhance team performance.
• Maintain accurate Agile documentation, sprint artifacts, project status reports, and stakeholder communications.
• Ensure Agile delivery aligns with government security, compliance, quality assurance, and configuration management requirements.
• Support knowledge transfer and the transition of completed solutions into operational environments.

Qualifications

• Active DoD Secret security clearance required to start.
• U.S. Citizenship required.
• Bachelor's degree with at least 5 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.
• Minimum of 3 years of experience as a Scrum Master, Agile Delivery Lead, or Agile Coach supporting software development or IT service delivery teams.
• Hands-on experience facilitating Agile ceremonies, managing sprint activities, and coaching cross-functional teams.
• Strong understanding of Scrum methodologies, Agile principles, and software development lifecycles.
• Experience managing product backlogs, user stories, sprint planning, and acceptance criteria.
• Experience using Agile project management tools such as Jira, Azure DevOps, or ServiceNow Agile Development.
• Experience tracking Agile metrics, identifying project risks, and communicating delivery progress to stakeholders.
• Familiarity with User Acceptance Testing (UAT), release management, and change management processes.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to work independently and collaborate effectively with remote technical teams and government stakeholders.
• Ability to meet applicable clearance investigation and Continuous Evaluation / Continuous Vetting requirements.

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or another recognized Agile certification.
• ITIL 4 Foundation certification or higher.
• Experience supporting Department of Defense, Intelligence Community, or other federal government IT programs.
• Experience with ServiceNow Agile Development, Jira, Azure DevOps, or similar Agile management platforms.
• Familiarity with IT Service Management (ITSM), ServiceNow, and enterprise IT operations.
• Experience supporting automation, business intelligence, Power BI dashboards, or customer service modernization initiatives.
• Experience coordinating Agile delivery across multiple technical teams or large enterprise programs.
• Knowledge of federal IT security, compliance, change management, and release management processes.

Benefits

• Competitive salary of $100,000–$125,000 annually, depending on experience and qualifications.
• Remote work opportunity with limited travel of up to 10%.
• The opportunity to support a large-scale federal IT program serving approximately 13,000 users.
• Hands-on involvement in Agile delivery, IT modernization, automation, and enterprise service management.
• Collaboration with experienced technical professionals, government stakeholders, and program leadership.
• Opportunities to drive meaningful process improvements and contribute to mission-critical technology initiatives.