[Hiring] Scrum Master @Ontrac Solutions

Role Description

OnTrac is seeking a Scrum Master to serve as the dedicated Agile facilitator and servant leader for a Google Cloud Platform application development engagement. You own the outcome, not just the process: predictable delivery, team health, and client confidence are results you are accountable for.

Working closely with the Product Owner, UX team, engineers, and architects, you will make sure the team follows Scrum practices and delivers high-quality software predictably. This is a high-bar role for a proven practitioner.

• Facilitate all Scrum ceremonies
• Remove impediments
• Coach the team on Agile methodologies
• Handle team dynamics with minimal oversight
• Act as a trusted advisor to client leaders

The ideal candidate is organized, empathetic, analytical, client-minded, and accountable. You structure ambiguous problems, form and test hypotheses, and lead with the answer.

Engagement

• Expected start date: as soon as possible
• Location: United States only, fully remote
• You must be located in, and authorized to work in, the United States for the full duration of the engagement

Primary Duties

• Scrum Ceremonies Facilitation: Facilitate Sprint Planning, Daily Scrum, Sprint Review, and Retrospectives, keeping ceremonies time-boxed, engaging, and valuable.
• Agile Coaching: Coach the development team, Product Owner, and stakeholders on Agile principles, Scrum frameworks, and best practices.
• Impediment Removal: Proactively identify and remove blockers, surface conflicts early, and foster a culture of problem-solving.
• Team Health and Velocity: Track team velocity, capacity, and overall health to drive continuous improvement and predictable delivery.
• SAFe Participation: Contribute to PI Planning, iteration planning, System Demos, and Inspect and Adapt.
• Product Owner Collaboration: Support the Product Owner in maintaining and continuously refining the backlog.
• Client Engagement: Support demos and working sessions, build trusted relationships with client stakeholders.
• Metrics and Reporting: Track sprint progress, burn-down/burn-up charts, and backlog health.
• Scope and Risk Visibility: Maintain risk, assumption, issue, and dependency (RAID) logs.
• Documentation and Practice Contribution: Maintain clear documentation and boards in Jira and Confluence.
• Outcome and Value Ownership: Define success measures with the Product Owner and client sponsor at the start of the engagement.
• Forecasting and Predictability: Provide probabilistic delivery forecasts using historical throughput and cycle time.
• Engineering Enablement: Partner with architects and engineers to improve delivery practices on Google Cloud.
• Mentorship and Leadership: Mentor junior Scrum Masters and Agile practitioners.

Pathway to Success

• Be prepared, work with intentional effort, and offer no surprises for our clients and teammates.
• Your success starts with shaping the direction of a fast-growing practice.
• Measures are set with the PMO for each engagement and typically include:
• Sprint predictability
• Forecast accuracy
• Zero-surprise escalation
• Client confidence
• Team health

Expectations

• Customer Facing: You will be a primary voice to the client on Agile delivery.
• Consulting Environment: You will work in a billable, project-based model.
• Servant Leadership: You will champion the Scrum team, fostering self-organization and accountability.
• Ownership Mindset: You treat the engagement as your own.
• Onboarding and Training: The first several weeks are dedicated to learning.

Required Credentials

• Bachelor's degree in a related field. An advanced degree is a plus.

Required Qualifications

• At least five years of experience in a technical, engineering, or software development environment.
• At least three years as a Scrum Master or Agile delivery lead.
• At least three years of IT consulting or professional services experience in a client-facing role.
• CSM, PSM, or SAFe Scrum Master certification.
• Hands-on participation in at least two SAFe projects or Agile Release Trains.
• Experience supporting UX, design, and engineering teams.
• Strong capability with backlog management tools, specifically Jira and Confluence.
• Experience tracking team metrics and providing status reports.
• Strong written and verbal communication skills.
• Strong organizational, analytical, problem-solving, and conflict-resolution skills.
• A positive attitude toward change and the ability to adapt in a fast-paced environment.
• A love for cloud computing and modern application development.
• Demonstrated ownership of delivery outcomes.

Useful Qualifications

• Advanced Agile certifications (A-CSM, PSM II, PMI-ACP, or equivalent).
• Experience with GCP or other public cloud application development projects.
• Consulting experience at a cloud partner, systems integrator, or advisory firm.
• Exposure to pre-sales, solution scoping, or Agile transformation initiatives.
• Familiarity with DevOps practices and CI/CD pipelines.
• Experience in the government sector.
• Experience with distributed and offshore teams.
• Experience with probabilistic forecasting, Agile maturity assessments, or coaching Product Owners and client executives.