[Hiring] Scrum Master @DMI

Role Description

DMI, LLC is seeking a Scrum Master to run the delivery cadence on a ServiceNow service management program for a customer on Capitol Hill. The program runs in two tracks from award: a six-week assessment and planning phase producing a current-state baseline, future-state model, and prioritized roadmap, and concurrent Agile Scrum delivery of a customer-approved ServiceNow backlog, followed by iterative implementation against the roadmap.

The Scrum Master owns the sprint rhythm:

• Facilitation of every ceremony
• Removal of impediments
• Coaching of the team and the customer Product Owner
• Coordination of Agile delivery with release management, testing, deployment, and organizational change management

This is a facilitation and coaching role inside a formal Government acceptance process, not a project administration role.

Qualifications

• Bachelor of Science degree
• Five or more years of relevant experience
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent
• Experience running Scrum on a ServiceNow or other ITSM platform program
• Prior program experience on Capitol Hill
• Experience with GitLab or an equivalent tool for epics, stories, defects, and milestones

Requirements

• Minimum five years of experience supporting Agile software development or technology implementation teams, including at least three years performing Scrum Master or an equivalent Agile facilitation role
• Demonstrated experience facilitating Agile/Scrum teams supporting enterprise technology platforms or ITSM implementations
• Demonstrated experience coaching Scrum teams, Product Owners, and other stakeholders in Agile/Scrum principles, roles, responsibilities, and effective ways of working
• Demonstrated ability to identify and facilitate resolution of cross-team dependencies, impediments, risks, and delivery constraints
• Experience working with Product Owners, developers, testers, architects, operations personnel, and business stakeholders in complex enterprise environments
• Experience coordinating Agile development with release management, testing, production deployment, and organizational change management activities
• Demonstrated ability to coach teams toward greater self-management, accountability, collaboration, and continuous improvement
• Experience coaching Product Owners on backlog management, refinement, prioritization, acceptance criteria, sprint planning, and effective participation
• Ability to successfully complete the background investigation required for customer facilities and systems
• Must be a U.S. Citizen

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health