[Hiring] Scrum Master @emergiTEL

Role Description

The Public Sector client has embarked on transforming the work of government to deliver simpler, more efficient, and better services for citizens, ensuring that their needs are effectively met in the digital age. The Province has a strategic role within government to drive efficiencies, innovation, and modernization.

The Digital Design and Delivery Division (DDD) is the Province's centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices. DDD works in partnership with ministries to deliver programs that better serve citizens.

DDD requires ten (10) Scrum Masters to work with DDD on service innovation, program review, and digital transformation projects. The Scrum Master will work as part of cross-functional program review or product delivery teams. These teams, led by product owners and DDD, work collaboratively and collectively participate in a full range of activities including:

• Field research
• Backlog definition and refinement
• Sprint planning and execution

Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective, and affordable.

Scrum Masters identify and remove roadblocks and distractions that affect sprint commitments and prevent delivery of product features. They will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams, and will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables.

Scrum Masters are expected to demonstrate:

• AI fluency through daily use of generative AI and agentic tooling for delivery-grade work, including drafting, analysis, structured retrieval, meeting synthesis, backlog support, delivery reporting, and automation.
• Process automation literacy, including working knowledge of process-automation patterns such as workflow automation, digital forms, structured intake, status reporting, agentic process orchestration, and the implications of these patterns for roles and workflows.

Qualifications

• University degree or college diploma in Computer Science, Information Technology, Business Administration, or a related discipline.
• An equivalent combination of education and experience may be considered.
• 5+ years of progressive experience as a Scrum Master, Agile Coach, or similar role.
• Demonstrated experience leading and facilitating agile ceremonies (planning, stand-ups, sprint reviews, demos, retrospectives, refinement).
• Proven experience coaching teams on agile methodology, estimates, sprint commitments, and removing blockers.
• Experience guiding Product Owners on reporting, release planning, and road-mapping.
• Experience maintaining delivery metrics (burndown/velocity charts, product backlogs, sprint backlogs).
• Experience working in cross-functional digital delivery teams.
• Experience with user research and usability testing is an asset.
• Public sector experience is an asset.

Requirements

• Demonstrated AI fluency – daily use of generative AI and agentic tooling for delivery-grade work.
• Experience with prompt design, retrieval-augmented generation (RAG), and evaluation of AI output for risk, hallucination, privacy, and sensitivity.
• Experience building AI-augmented routines to improve delivery practices and reduce administrative overhead.
• Process automation literacy – workflow automation, digital forms, structured intake, status reporting, agentic process orchestration.
• Ability to translate technical change into accessible communication for diverse stakeholders.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification is required.
• Advanced Agile certifications (A-CSM, CSP-SM, SAFe) are an asset.

Benefits

• Work remotely with occasional onsite meetings in Edmonton (up to 15%).
• Full-time basis, working across two (2) or more projects.
• Maximum of 1,960 hours per term, unless otherwise agreed upon with the Province.

Company Description

emergiTEL is hiring for Scrum Master.