[Hiring] Salesforce Program Manager @EPAM

Role Description

Lead the transformation of our client's legacy Caterease system to a modern Salesforce CRM platform. As a Salesforce Program Manager, you'll guide a team through a multi-phase migration that delivers operational efficiency, enhanced user experience, and streamlined event management processes.

• Lead end-to-end program management of Salesforce CRM migration from legacy Caterease system to a modern Sales and Marketing Cloud platform.
• Manage team through MVP delivery focusing on necessary parity with existing functionality.
• Coordinate multi-phase implementation including Sales Cloud MVP, successive feature releases, and managed services transition.
• Oversee integration planning for ROME system and tokenized credit card solutions to streamline event closing processes.
• Ensure seamless contract lifecycle management implementation using DocuSign integration with Salesforce.
• Drive continuous improvement initiatives while supporting and enhancing the platform through successive phases.
• Own the room from a client perspective, leading strategic discussions and maintaining executive-level stakeholder confidence.

Qualifications

• Proven experience as Salesforce Program Manager leading teams of 6+ professionals on complex CRM implementations.
• Strong background in legacy system migrations to Salesforce with focus on Salesforce Sales and Marketing Cloud platforms.
• Experience managing multi-phase program delivery from MVP through managed services transition.
• Deep understanding of Salesforce out-of-the-box features, AppExchange solutions, and custom development approaches.
• Demonstrated ability to coordinate integrations with third-party systems and contract management tools.
• Strong program management skills with experience in agile delivery methodologies.
• Excellent stakeholder management abilities with focus on user experience improvement and operational efficiency.