[Hiring] SaaS Implementation Manager @Digital

Role Description

We are seeking a SaaS Implementation Manager to lead enterprise software implementations across North America. This is a hands-on, client-facing role focused on end-to-end delivery, managing timelines, stakeholders, and cross-functional teams, including consultants and solution architects.

Employment Type: Contract role, 30 hours per week for 6 months, ideally starting April 2026. With potential for extension or full-time conversion.

Responsibilities

• Lead end-to-end SaaS implementations (planning, execution, go-live, hypercare).
• Manage project timelines, deliverables, and milestones.
• Drive project governance, including risk and issue management.
• Collaborate with consultants, solution architects, and technical teams.
• Facilitate client calls, workshops, and stakeholder updates.
• Deliver executive-level reporting and presentations.
• Manage scope changes, competing priorities, and escalations.

Qualifications

• 6–10+ years of experience in Project Management / Implementation roles.
• Proven track record delivering enterprise SaaS implementations end-to-end.
• Experience managing cross-functional teams (consultants, technical teams, architects).
• Experience with client stakeholders and executive communication.
• Strong experience in risk mitigation and issue resolution.
• Multi-project management and prioritization.
• Experience working in Agile or hybrid delivery environments.
• Proficiency in Microsoft Project (or equivalent).
• Excel (tracking, reporting).
• PowerPoint (presentations).

Requirements

• Experience with EHSQ, compliance, or safety/quality systems (nice-to-have).
• Background in regulated industries (e.g. manufacturing, energy) (nice-to-have).
• Familiarity with Salesforce or CRM tools (nice-to-have).