[Hiring] Project Manager, Technology Services @ReSource Pro

Role Description

ReSource Pro is seeking a Project Manager, Technology Services to lead multiple client-facing engagements, ensuring the successful planning, execution, and delivery of software implementation and related projects. This role develops comprehensive project and resource plans, coordinates cross-functional teams, manages timelines and budgets, mitigates risks, and maintains strong client relationships to achieve desired outcomes.

In this role, you will:

• Develop detailed project plans, including scope, timelines, deliverables, and resource allocation, ensuring alignment with client expectations
• Lead project teams from initiation through delivery, driving adherence to budget, timelines, and quality standards
• Monitor project scope and risk, proactively identifying, escalating, and resolving issues that could impact schedule, cost, or performance
• Serve as the primary day-to-day point of contact for assigned clients, building strong relationships from analyst to executive level
• Provide clear, timely, and transparent status updates, managing expectations and addressing escalations to maintain client confidence
• Foster a respectful, collaborative, and solution-oriented team environment

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
• PMP certification preferred, but not required
• 10+ years of relevant experience in software implementation or program/project management within IT/software delivery environments; P&C insurance experience preferred
• Proficiency in MS Project and project management tools (ClickUp preferred)
• Knowledge of policy administration, claims management, and vendor solutions (Insurity, Majesco, Guidewire, Duck Creek, etc.)
• Strong leadership skills, with the ability to influence without direct authority
• Excellent written and verbal communication skills
• Comfortable working both independently and in a team-oriented, collaborative environment, adapting to shifting priorities and timelines
• Ability to travel domestically up to 25% of the time
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Company Description

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation.

Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.