[Hiring] Project Manager, Media Operations @Known

Role Description

The Media team continues to grow and so does our need for Media Operations experts. The Project Manager, Media Operations will establish clear processes and best practices and work with the media team to ensure we’re executing flawlessly against fast-paced timelines and complex plans. To succeed in this role will require exceptional organizational skills, strong communication skills, and the ability to work with a wide variety of internal and external stakeholder groups.

• Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
• Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
• Train media team members to ensure adherence to established processes and best practices.
• Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
• Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.
• Onboard new accounts, introducing new clients and new Known team members to our systems, guiding them through the transition phase, and putting a strong operational foundation in place for day-to-day account management.
• If needed, provide project management support for specific clients or projects, applying our best practices while addressing the unique needs of a given initiative.

Qualifications

• 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.
• Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
• Experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
• Understanding of billing and reconciliation processes for media clients and for partners/vendors.
• Ability to work closely with departments like Data Science, Engineering, and Finance.
• Collaborative, problem-solving mindset and ability to work well with a variety of people and organizations.
• Comfortable partnering with clients and senior decision makers.
• Disciplined approach to work and proactive in identifying issues and developing and executing on solutions.
• Ability to balance structure and discipline with flexibility to service the evolving needs of a client.
• Effective communication skills and ability to present new ideas to encourage adoption.
• Detail-oriented, organized, and capable of focusing on the intricacies of unique issues that affect the team’s ability to work.
• Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA is a plus.

Benefits

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

Company Description

Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.

Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $115k-$125k. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.