[Hiring] Project Manager, Dynamics 365 CRM @MNP

Role Description

Make an impact within Digital Solutions as a Project Manager, Dynamics 365 CRM, leading transformative CRM initiatives for municipal and public sector organizations. In this role, you will partner with client stakeholders, consultants, solution architects, developers, and business teams to successfully deliver Dynamics 365 Customer Engagement and Power Platform projects from strategy and planning through implementation, deployment, and post-go-live support.

The ideal candidate is an experienced consulting Project Manager with a strong understanding of technology delivery, business process transformation, and organizational change management. You have a proven track record of leading successful Dynamics 365 CRM implementations and are comfortable managing executive stakeholders, governance frameworks, project risks, budgets, and cross-functional delivery teams. Experience working with municipal or public sector organizations, navigating complex stakeholder environments, and driving adoption of enterprise solutions will position you for success in this role.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.

MNP Digital offers candidates the flexibility to be based at any major MNP location within Canada.

What you will do:

• Lead end-to-end Dynamics 365 CRM implementation projects.
• Manage project scope, schedule, budget, resources, deliverable approval process, risks, and issues.
• Facilitate client workshops, governance meetings, and executive steering committees.
• Coordinate cross-functional teams including Business Analysts, Functional Consultants, Solution Architects, Developers, and Change Management resources.
• Drive project governance, stakeholder engagement, testing, deployment, and user adoption activities.
• Support business transformation initiatives involving customer service, case management, licensing and permitting, inspections, and citizen services.

Qualifications

• 8+ years of project management experience delivering enterprise software implementations.
• Experience leading client-facing consulting engagements.
• Strong stakeholder management, communication, attention to detail and facilitation skills.
• Experience managing complex, multi-disciplinary technology projects.
• Proven ability to lead project teams and successfully deliver outcomes in fast-paced environments.

Requirements

• Experience delivering Microsoft Dynamics 365 CRM / Customer Engagement projects.
• Public sector or municipal implementation experience.
• Experience with Microsoft Power Platform.
• Exceptional Microsoft Project and M365 skills, including Word, Excel, PowerPoint, Outlook, and OneNote.
• PMP, Scrum Master, PRINCE2, Prosci, or comparable certifications.
• Knowledge of Agile, Hybrid, and Waterfall delivery methodologies.
• Experience managing projects with Azure DevOps, or JIRA.

Benefits

• Generous base pay.
• Vacation time.
• 4 paid personal days.
• Group pension plan with 4% matching.
• Voluntary savings products.
• Bonus programs.
• Flexible benefits.
• Mental health resources.
• Exclusive access to perks and discounts.
• Professional development assistance.
• MNP University.
• Flexible ‘Dress For Your Day’ environment.
• Firm sponsored social events.

Company Description

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!