[Hiring] Project Manager, Customer Experience @Amplify

Role Description

As a project manager supporting the Customer Experience department at Amplify, you will lead and support complex, cross-functional projects, with an emphasis on work that will ensure educators are prepared to successfully implement Amplify curriculum in their classrooms. Examples include:

• Coordinating teams to gather documentation in support of professional development product certification with state education agencies.
• Supporting readiness efforts to expand teacher professional development into new and existing markets.
• Organizing efforts to standardize processes for regional design of professional development assets.
• Creating a system to provide centralized product updates to all customer-facing teams, streamlining communication between product and customer experience.
• Tracking partner-specific milestones, deliverables, and reporting cadence across a portfolio of professional development partnerships.

In this role, you’ll engage closely with customer-oriented teams to deliver high-quality outcomes that align with strategic business objectives across projects of varying type and size. From end-to-end project management to contributing to larger portfolio initiatives, the project manager ensures the work of the Customer Experience team is smooth and cohesive, defining what is in scope, and renegotiating it explicitly if the goals or details change.

We’re looking for a proactive, adaptable project manager who meticulously tracks and considers details, picks up new systems quickly, and thrives on a fast-moving, highly connected team. They build trust as effortlessly as they build processes, asking clarifying questions before the work starts, naming trade-offs early, and holding a plan steady when the pressure is on.

A note on what this work is actually like. Projects here move fast, and much of the delivery depends on partner teams outside this one. The project managers who do well are comfortable working without direct authority, ask questions early rather than filling gaps with assumptions, and are willing to say when a timeline or a scope needs to change. If that sounds energizing, you’ll do well here.

This is a one-year fixed-term position beginning on the employee’s date of hire. Depending on business needs, the term may be extended or converted to a full-time position at a future date.

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• 3-5 years managing multiple complex projects simultaneously.
• Strong experience in the K-12 education landscape, such as school operations or Edtech.
• Experience designing and implementing end-to-end processes from a stated goal or outcome.
• Experience effectively managing and prioritizing multiple projects to meet deadlines.
• Experience building data visualizations that help communicate progress and drive decision making.
• Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences.
• Tech and data savvy - exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease.
• Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.
• Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line.
• Experience delivering work that depends on a technical or build partner outside your own organization.

Requirements

• Certification in project management or related process.
• Experience using project management tools.
• Experience with projects that impact a large number of stakeholders (e.g. rolling out a training to be delivered to thousands of team members or rolling out new systems to be used by a large department).

Benefits

• Amplify is an Equal Opportunity Employer.
• Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
• Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
• If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].
• If you are selected for employment, a background check will be required.
• As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
• Amplify is an E-Verify participant.