[Hiring] Project Manager @Argos Multilingual

Role Description

The Project Manager is responsible for ensuring translation and localization project tasks are managed to high standards and delivered on time and within budget. The Project Manager supports Program Managers and Senior Project Managers to ensure project workflows are followed as well as assigns and manages linguists and the projects they are working on. Works either independently or collaborating with colleagues to ensure projects are executed on time, within budget applying account profitability mindset, and according to relevant processes and procedures.

What you'll do

• Project management
  • Analyze the project – defining the scope of the project through analyzing project brief and source content, raising and resolving any queries during the evaluation phase.
  • Proactively engage with clients to understand and clarify expectations, agree on budgets, and identify any potential project issues, delays, or process improvement recommendations.
  • Be responsible for coordinating the internal and external project team members from booking the most appropriate people; supplying them with all the necessary project information.
  • Closely monitor supplier assigned costs are accurately assigned to ensure project profit targets are achieved.
  • Produce quotes for the client.
  • Manage and coordinate the entire workflow on a project ensuring delivery on time, within budget, and meeting quality standards.
  • Assign tasks to the appropriate linguists in the relevant tools/platforms.
  • Assign appropriate tasks to colleagues in other departments (DTP, Engineering, etc.).
  • Provide appropriate hand-off instructions for the suppliers (linguists, DTP specialists, engineers, etc.).
  • Monitor deadlines and following up with suppliers (linguists, DTP specialists, engineers, etc.) to ensure they are met.
  • Handle query during the project.
  • Ensure all project administration is effectuated in real-time and all systems kept up to date.
  • Ensure relevant tools and platforms are used correctly and according to processes.
  • Monitor and ensure project budgets and profitability targets are achieved.
  • Ensure the quality strategy is adhered to by executing the quality plan.
  • Complete pre-delivery QA checks.
  • Ensure projects are delivered within the agreed timelines by effectively planning the project and assessing risks, liaise with your direct manager to put any contingencies in place.
  • Terminology management – following the agreed processes, ensure the correct creation, management, and archiving of terminology for all relevant projects.
  • Ensure all linguistic assets are kept up to date.
  • Ensure all projects and tasks are ready for invoicing at the appropriate time.
  • Maintain any client-specific trackers that are kept up to date and are accurate.
  • Handle client-review edits and feedback.
  • Work with a sense of urgency, agility, flexibility, and with a will-do attitude.
  • Other duties as may reasonably be requested from time to time.
• Client management
  • Take the appropriate steps to ensure client satisfaction and repeat business.
  • Consider your client as either being an external end client or it could be the person who asked you to manage a task for them.
  • Keep that client informed of progress and projects issues as appropriate.
  • Ensure that all client documentation is kept up-to-date.
  • Pro-actively complete the task assigned from more senior colleagues.
• Communication
  • Attend calls with suppliers (linguists, DTP specialists, engineers, etc.), clients, and other departments as required.
  • Collaborate with colleagues in different time zones.
  • Communicate clearly and professionally regardless of audience.
  • Take responsibility to escalate to your direct manager any issues with profitability that may arise on your project; you will then follow their direction on the course of action taken.
• Quality
  • Make sure that the quality of deliverables is in line with or above the clients’ expectations.
  • Timely escalate of any issues or concerns to your direct manager and/or appropriate departments, work closely with these to bring any issues to a successful conclusion.
  • Liaise with your direct manager for any doubts you may have and will take full responsibility to immediately escalate any issues that arise on projects.
  • Deal with client complaints related to your projects appropriately and in line with the complaint procedure.

Qualifications

• Minimum degree-level education.
• At least 2–3 years of experience in a project management role in the translation/localization industry.
• Ability to independently lead projects, including project scheduling and managing resources at the project level.
• Proven track record in supporting and managing clients directly.
• Excellent organizational skills, detail-oriented, and a positive, proactive mindset to problem-solving.
• Proven ability to multi-task, prioritize, and lead others in a fast-paced work environment.
• Strong track record in using CAT, project management, and localization management tools and applications.
• Strong computer skills, experience in Office 365 and other Microsoft applications.
• Previous experience in translation, CAT tools, and localization is advantageous.
• Superior written and communication English skills with demonstrated experience of active participation in client review meetings.
• Must be able to effectively communicate with senior management levels both internally and with clients.
• Proven ability to effectively prepare and present reports, business information, correspondence and procedures and respond to questions from clients, stakeholders, and teams.

Benefits

• You'll join at an important point in our growth and transformation.
• We have almost 30 years of experience and an established global client base.
• AI, data and technology are reshaping our industry, and we're responding by investing in new capabilities and new ways of working.
• You'll work with colleagues across countries, cultures and time zones on work with genuinely international reach.
• Enjoy the scale and stability of an established global business plus real influence over how we operate and where we go next.