[Hiring] Project Manager @Everbridge

Role Description

We are seeking a Project Manager to join our team. Reporting to the Manager of Professional Services, this role plays a key part in the successful deployment of Everbridge solutions. You will serve as an integrated member of the Professional Services team, overseeing projects from initiation through completion while ensuring delivery on time, within scope, and on budget.

As a Project Manager, you will be responsible for:

• Planning, organizing, and managing all phases of a project life cycle to ensure successful delivery.
• Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions, and the overall success of a project.
• Leading requirements gathering sessions and collaborating with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
• Demonstrating the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusting behavior accordingly to succeed.
• Supporting the formal governance model supplied by the customer.
• Recognizing environmental or cultural nuances and adapting.
• Tracking project performance, specifically to analyze the successful completion of short and long-term goals.
• Meeting budgetary objectives and adjusting project constraints based on financial analysis.
• Managing the relationship with the client and all stakeholders.
• Performing risk management to minimize project risks.
• Establishing and maintaining relationships with third parties/vendors.
• Creating and maintaining comprehensive project documentation.
• Meeting with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Willing to maintain a flexible schedule to collaborate with delivery team members in Europe, Asia, and the US, when needed, and open to traveling to these locations occasionally for training.
• Tracking customer satisfaction KPIs and developing action plans to continuously improve these metrics.
• Troubleshooting customer concerns and working with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
• Serving as a customer advocate within Everbridge and reporting customer feedback internally to Account Management, Product Management, and Engineering.

Qualifications

• Bachelor’s in business, Computer Science or related a plus.
• Extensive experience in a customer-facing role is required.
• Experience in deploying systems in either International Telco or Government domain.
• Significant experience of managing large, technical projects.
• Proven experience working in a matrix environment, managing multiple stakeholders.
• Works effectively in a dynamic environment with changing priorities.
• Strong project management skills (PMP Certified or at minimum CAPM).
• Ability to handle & support conflicting priorities.
• Working knowledge of highly available architectures, computer security, telephony, and networking.
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
• Excellent verbal, written and interpersonal communication skills.
• Strong critical thinking, analytic, and problem-solving abilities.
• Ability to facilitate and lead cross-functional teams.
• High energy level and a “can do” attitude.
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications.
• Understand Business Continuity or Emergency Management practices.

Company Description

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™.

For more information, visit www.everbridge.com , read the company blog, and follow on Twitter. Everbridge… Empowering Resilience.