[Hiring] Project Management Team Leader @IRIS

Role Description

Ready to move from delivering your own projects to helping an entire Project Management team succeed? Join IRIS Software Group as a Project Manager Team Lead within Professional Services, the customer-facing function that takes customers from order through software implementation and handover to Support. You’ll lead and develop Project Managers and Senior Project Managers, provide calm direction when complex customer issues arise, and help improve the way projects are delivered across the team.

Why This Role Matters

• Our Project Managers turn a customer order into a successful software implementation.
• As Team Lead, you’ll ensure the team has the direction, coaching, and resources to deliver effectively.
• Maintain oversight of risks, customer outcomes, and performance.
• Focus on helping the whole team succeed rather than carrying a large personal portfolio.
• Contribute to capacity planning, backlog management, and revenue forecasting.

About the Team You'll Join

• Lead a fully remote UK team of 8-10 Project Managers and Senior Project Managers with a mix of experience levels.
• No regular office requirement, although there may be opportunities to meet in person during the year.
• Report to the Professional Services Manager, Project Management.
• Work closely with various colleagues and customers.

What You'll Be Doing

• Lead, coach, and develop the Project Management team through regular 1:1s, team meetings, quarterly objectives, and development plans.
• Maintain oversight of delivery from order through implementation and handover.
• Act as an escalation point for complex customer or project issues.
• Plan workloads and resources, collaborating with the Project Coordinator Team Lead.
• Use weekly and monthly reporting to identify risks, trends, and actions across the team.
• Improve processes and standards using Asana, automation, and AI.

Improving How We Work

• The Project Management framework has recently been refreshed and documented end to end.
• Continuous improvement is the next step.
• Opportunities to reduce duplicated data entry and connect systems more effectively.
• Looking for someone curious about technology who can spot practical improvements.

What We’re Looking For

• Strong project management experience and a clear understanding of successful project delivery.
• Experience supporting, coaching, or developing colleagues; formal people management experience is desirable, not essential.
• Confidence handling project risks, customer escalations, and difficult conversations.
• Strong communication, influencing, and relationship-building skills.
• Understanding of workload and resource planning, project reporting, and performance management.
• Track record of improving processes or ways of working.
• Confidence using Microsoft Word, Excel, and PowerPoint; experience with Asana, automation, or AI tools is useful but not required.
• Experience as a Senior Project Manager or Team Lead is useful but not essential.

Why Join Us?

• Opportunity to broaden your impact beyond individual projects.
• Lead people, handle complex escalations, and strengthen resource and revenue planning.
• Improve operational performance and shape how technology and AI support customer delivery.

What Can You Expect From Our Application Process?

• Apply Online: Upload your CV and tell us why this opportunity interests you.
• Initial Conversation (plus Online Assessments): Complete two online assessments followed by an informal conversation.
• 1st Stage Interview: Competency-based discussion focused on your project leadership and delivery experience.
• Final Stage Interview (if applicable): Further conversation if needed, with prior explanation of the format.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

Ready to Apply?

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.