[Hiring] Project Management Team Lead - Creative Services @Clariness

Role Description

As a Project Management Team Lead – Creative Services, you’ll combine hands-on project management with people leadership, managing high-profile client projects while leading and developing a team of Project Managers and Project Coordinators.

You’ll work closely with our Creative Services and SEA teams to deliver high-quality work for our clients, while also driving team development, improving processes and finding new ways of working.

As a Project Management Team Lead - Creative Services, you would be responsible for:

• Lead, coach and support a pod of Project Managers and Project Coordinators across different levels of seniority.
• Take direct responsibility for your own portfolio of high-profile client projects and challenging studies, ensuring successful delivery from start to finish.
• Manage project timelines, priorities, resources, risks and quality across multiple projects.
• Work closely with Creative Services teams, including Graphics, Copywriters and Web, as well as the SEA team, to coordinate successful project delivery.
• Act as a key point of contact for clients, managing expectations, providing clear communication and confidently addressing challenges or pushing back where required.
• Balance the demands of project delivery and people management, ensuring neither is compromised.
• Conduct regular 1:1s, team meetings, performance discussions and development conversations with your direct reports.
• Support team members with their development, progression and performance, including addressing performance concerns where necessary.
• Identify opportunities to improve PMO processes, ways of working and team efficiency.
• Drive and implement process improvements across the team, combining established approaches with new technologies and AI tools.
• Support the development of a high-performing, collaborative and engaged PMO team.
• Work closely with the wider leadership team to align priorities and continuously improve how we deliver for our clients.

Qualifications

• 5+ years of project management experience, ideally within a creative services agency, patient recruitment organisation or a similar client-facing environment.
• Previous experience in a senior Project Manager, Project Management Team Lead or Team Manager role.
• Proven direct line management experience – including performance management, coaching, development and supporting career progression.
• Strong experience managing multiple projects, competing priorities, timelines and resources in a fast-paced environment.
• Experience working with creative services or multidisciplinary teams, such as Graphics, Copy, Web or Digital.
• Strong client governance and stakeholder management skills, including the confidence to manage expectations and push back when required.
• Experience identifying and implementing process improvements.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and with clients.
• A structured, organised and solution-oriented approach to project delivery.
• An interest in using AI and new technologies to improve project management and creative service delivery.
• Fluent English skills, both written and spoken.

Benefits

• A unique opportunity to combine project management, client governance and people leadership in one role.
• Work with a truly global team to deliver high-quality recruitment materials, websites and SEA campaigns for clients.
• A varied and exciting role with a high level of personal responsibility and the opportunity to shape how the team works.
• The opportunity to bring your ideas to improve processes and introduce new ways of working, including AI tools.
• Professional and personal development opportunities, including a personal development budget.
• Flexible working hours and mobile working.
• Regular team events and an open feedback culture.
• A supportive and diverse international team.
• The opportunity to contribute to our mission of accelerating medical innovation through improved access to clinical trials.

How to apply & what to expect

• Apply via link (CV only; no cover letter required).
• Introductory call (30 min) → Technical interview → Demo Day → Decision.
• We aim to move promptly and keep you updated at every step.