[Hiring] Project General Manager @CharterUP

Role Description

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, you’ll own the program end to end—from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement.

Working across clients, transportation partners, and internal teams, you’ll ensure safe, reliable service and deliver on program commitments. Success requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.

Compensation includes a competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.

CharterUP is also hiring Market and National General Managers. Candidates may be considered for the level best aligned with their experience.

Qualifications

• Three or more years of operations experience, including on-site leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.
• Passenger transportation experience strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will be considered.
• Experience serving as the primary point of contact for a client on a live project and resolving service issues directly.
• Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.
• Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.
• Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and the confidence to push back on client requests that are not operationally sound.
• Ability to produce clear daily reporting and use operational data to improve service.
• Proficiency in Google Workspace, Microsoft Office, and/or project management tools.
• Highly self-directed, with demonstrated ability to independently establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.
• Strong communication, negotiation, and conflict-resolution skills.
• Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.
• Willingness to work on-site 8-10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.
• Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.
• Bachelor’s degree preferred; equivalent relevant experience welcomed.

Requirements

• Lead daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.
• Validate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.
• Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.
• Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.
• Lead assigned CharterUP site personnel, where applicable, and establish clear responsibilities and shift handoffs.
• Validate daily and upcoming transportations schedules with operating partners to ensure alignment with client requirements, workforce shifts, anticipated ridership, and changing site conditions.
• Establish and maintain a structured daily operating cadence, including operator coordination calls, onsite huddles, operational readiness reviews, and documented follow-up on outstanding commitments.
• Oversee implementation and ongoing maintenance of CharterUP branding requirements across assigned vehicles, including signage, decals, vehicle presentation standards, and timely resolution of branding deficiencies in coordination with transportation partners.
• Serve as CharterUP’s primary on-site operational contact and build trusted relationships with client site leadership, facilities, security, and other stakeholders.
• Proactively communicate service conditions, resolve concerns, and follow issues through to closure.
• Lead regular operational meetings, presenting performance, corrective actions, and improvement recommendations.
• Anticipate changes in workforce schedules, site activity, and transportation demand.
• Share client insights and growth opportunities with your Market General Manager and CharterUP’s commercial team.
• Maintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues, ensuring timely follow-through and resolution.
• Develop strong, collaborative relationships with transportation partner leadership while maintaining accountability for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.
• Monitor actual service delivery through field observations, platform data, trip records, and client feedback.
• Conduct daily operational check-ins with transportation partners, regularly review performance against contractual KPIs, and drive documented corrective actions through resolution.
• Track service hours, vehicle utilization, and trip completion against contractual commitments.
• Validate delivered service and flag discrepancies across operational records, partner invoices, and client billing.
• Identify client requests that fall outside the agreed scope and route them for pricing and approval before additional service is committed.
• Partner with CharterUP's Legal, Safety, and Compliance teams to verify transportation partner adherence to applicable federal, state, and local regulatory requirements.
• Monitor transportation partner adherence to applicable DOT, FMCSA, and state transportation safety requirements.
• Deliver daily program reports and escalate issues promptly to CharterUP leadership and the client.
• Maintain accurate operational records and service reports, ensuring all incidents are properly logged, documented, and tracked through investigation, corrective action, and closure.
• Use GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.
• Establish and maintain standardized daily ridership collection and reconciliation processes.
• Coordinate the collection, validation, and tracking of required labor compliance documentation.
• Ensure incidents are reported through required internal and external channels within established timelines.

Benefits

• Flexible Work Model: Remote-first company with select roles requiring in-office presence.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
• Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support with a 401(k) plan.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse.