[Hiring] Project Director, Virtual Services @International Rescue Committee

Role Description

The Project Director of Virtual Services at the International Rescue Committee (IRC) provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States, particularly those living outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs as well as ALMA, an AI-powered virtual assistant that helps newcomers navigate essential resources and services. The Project Director also contributes to the Resettlement, Asylum and Integration Department’s virtual and information services strategy.

The role oversees virtual program strategy, implementation, performance, and budget management. It also ensures compliance with award requirements through programmatic monitoring and rigorous direct assistance operations, and it oversees the case management and data systems that support reporting and evidence of impact. The Director leads a geographically dispersed team and cultivates partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus of the position is developing and scaling innovative, technology-enabled service delivery models that strengthen operational efficiency and promote client self-sufficiency. This position reports to the Senior Director of Resettlement.

Major Responsibilities

• Program Implementation: Lead the design, implementation, and scaling of a national portfolio of virtual programs that expand access to essential services for refugees and other newcomers across the United States.
• Interagency Collaboration: Provide strategic leadership and oversight of interagency virtual services working groups.
• People & Culture: Build and cultivate an inclusive, impactful team.
• Monitoring & Compliance: Design and enable effective monitoring, evaluation, and reporting on program services.
• Budget & Financial Management: Coordinate with HQ Finance staff to ensure compliance with donor and organizational requirements.
• AI Product Strategy and Management: Lead the product strategy, development, and deployment of ALMA.
• Client Engagement and Co-Design: Lead IRC's Service Excellence Advisory Committee.
• Technical Expertise and Resource Mobilization: Provide technical expertise and strategic input into the development of grant proposals.
• Strategic Partnerships and Stakeholder Engagement: Cultivate and maintain partnerships with government agencies and national resettlement organizations.
• Other related duties as assigned.

Requirements

• Minimum 5-7 years of progressively responsible work experience with refugee resettlement.
• 3-4 years of program management experience; experience scaling program response preferred.
• Significant staff management, program development, monitoring, and evaluation experience.

Qualifications

• Master's degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values.
• Financial management, including effective management of contract-based budgets.
• Proven people management skills; demonstrated ability to deliver results.
• Superior organizational skills: ability to set priorities and effectively manage time.
• Strong communication skills, both written and verbal.
• Strong digital literacy, including MS Office suite, database systems.
• Familiarity with generative AI in client settings.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20-25 generous paid time off based on role and tenure.
• Medical insurance starting at $163/month.
• Dental starting at $6.50/month.
• Vision starting at $5/month.
• Flexible spending accounts (healthcare, dependent care, and commuter).
• A 403(b) retirement savings plan with employer match (immediate vesting).
• Disability and life insurance.
• Employee Assistance Program (EAP) offering confidential counseling and support services.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.