[Hiring] Project Delivery Lead @The Lookout Way

Role Description

As our Project Delivery Lead, you won’t just be “managing tasks”—you will be the strategic architect behind the end-to-end implementation of the Lookout Care Suite for our largest, most complex customers. You will bridge the gap between technical system architecture and executive-level business goals, ensuring that our partners in the Aged Care and NDIS sectors aren’t just installing software, but undergoing a successful digital transformation.

This is a high-visibility role requiring a rare blend of technical depth and “C-suite ready” communication. Your mission is to lead cross-functional teams to deliver best-in-class customer experiences on time and within budget.

• Define scope, goals, and deliverables for large-scale implementations, managing detailed project plans and budgets.
• Establish deep-rooted relationships with executive leadership and boards, providing high-level governance reporting and proactive risk mitigation.
• Become an expert in the Lookout product ecosystem. You’ll translate complex system architecture (APIs, BI tools, and integrations) into sequenced, actionable deliverables.
• Facilitate high-impact workshops and discovery sessions to identify opportunities for operational uplift and value activation.

Qualifications

• 5+ years in software implementation, specifically leading large-scale transformation programs.
• A solid understanding of system design, SDLC, and how HRIS, Finance, and Payroll systems interoperate.
• Experience within Aged Care or NDIS is highly preferred; you understand the regulatory hurdles and operational nuances of home care (rostering, clinical delivery, finance).
• Exceptional emotional intelligence and the ability to translate “tech-speak” for non-technical audiences.
• A Bachelor’s degree in IT, Computer Science, or a related field (Project Management certifications are a major plus).
• Experience managing and delivering projects within a set timeframe.
• Ability to obtain and maintain clear, relevant criminal history checks.
• Unlimited working rights in Australia.

Benefits

• A competitive salary package that will recognise your skills and experience.
• You’ll work remotely from anywhere in Australia as long as you have a stable internet connection and a comfortable setup.
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us.
• Access to our employee assistance programme, where you can receive free confidential and professional counselling.
• Parental leave benefits – All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments.
• Extend the Five Good Friends care to a loved one at a special rate.
• Working for a company that has an employee engagement score that is 17% higher than the industry average.
• After 5 years of continuous service, you will receive a trip to Okinawa, Japan – the community that inspired the creation of Five Good Friends.

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

We respectfully request no communication from external agencies or recruiters.