[Hiring] Project Coordinator @LabConnect

Role Description

The Project Coordinator is responsible for collaborating with the Project Managers, internal LabConnect departments, sites, sponsors, with daily ongoing clinical trial study projects, requests, and specifications:

• Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact.
• Promptly responds to interactions with Project Managers, internal LabConnect departments, sites, & sponsors.
• Updates all ongoing project status to Project Managers as needed and monthly to direct manager.
• Provides support for investigation and resolutions for Quarantine samples as needed.
• Interfaces with, but not limited to, the following: Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
• Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
• Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
• Generates Lab Report Access Forms for anyone seeking access to Lab Reports.
• Receives, verifies, and processes all returned Lab Report Access Forms, including but not limited to: ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process.
• Provides response on supply requests, corrections, patient reports, and other inquiries and concerns. Requests project management assistance, when necessary.
• Documents meeting minutes & maintains the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24-48 hours.
• Addresses escalated 4th day site queries & Double Data Entry queries through communication with the investigator site, sponsor, & PM contacts.
• Manages Study Closure Protocol notes as needed in applicable database.
• Completes and Submits Work Order requests to our Clinical Trial Materials department as requested.
• Provides study-specific (non-client facing) management reports to clients on a recurring basis.
• Facilitates distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
• Manages Portal User Account Access in applicable system, including but not limited to creating, adjusting, and deactivating user’s access.
• Supports Study Set Up Managers with study set up tasks that include but are not limited to:
  • Creation of SalesForce Projects, Updating SalesForce tasks/milestones/project health/Opportunity Amendments.
  • Creation of study specific email addresses.
  • Creation of study in Replicon.
• Exhibits an understanding of each protocol from a Project Coordinator’s perspective.
• Serves as a reference point for clinical investigators, handling questions, concerns, and complaints.
• Performs other related duties and tasks as necessary or as assigned.

Qualifications

• We’re looking for someone who shines in customer service, stays organized, communicates well, juggles multiple tasks with ease, and connects naturally with others.
• Preferred (but not required):
  • Bachelor’s or associate degree.
  • University program certificate.
  • 2–4 years of relevant lab experience.
  • Experience or training in the clinical trial industry.
  • Or any combination of the above!

Requirements

• Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
• Must be able to draft clear and effective business communications.
• The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is necessary.
• Basic math proficiency required, no advanced math knowledge necessary.
• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is necessary.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.
• Office applications, word processing software, spreadsheet software, and database software.
• To perform this job successfully, an individual should have advanced knowledge of Microsoft.

Benefits

• We truly live our values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
• The opportunity to make a meaningful impact on a passionate and growing team.
• Strong communication and collaboration within a smaller sized team.
• Access to tools and resources that empower you to excel in your role.
• In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities, globally.
• We believe in a friendly and collaborative environment with open lines of communication.