[Hiring] Programs and Business Operations Lead @Airbnb

Role Description

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes:

• Recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services
• Executing Airbnb’s global strategy in the market

The Geos Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities.

As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Business Operations Lead to join our Canada Business Operations team.

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Country Manager, Canada.

A Typical Day:

• Align all functions in order to achieve objectives set up with the Country Manager.
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track in Canada.
• Analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions.
• Support the Country Manager, Canada and other senior leaders on key strategic projects - lead and implement ad-hoc operational and strategic projects for Canada.
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end.

Qualifications

• Minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, analytics, and project management in a dynamic entrepreneurial environment.
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner.
• A proven track record of being able to influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights.
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy.
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Experience implementing and scaling initiatives across globally dispersed teams.
• Hands-on approach, getting things done fast.
• Comfort with manipulating large datasets in Excel is a must. SQL proficiency strongly preferred.

Location

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently, we can hire in the following provinces:

• Ontario
• British Columbia
• Quebec
• Saskatchewan

This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This contract position is newly created and does not replace or backfill an existing contract position.