[Hiring] Programme Manager @PMC Commerce

Role Description

We are seeking an experienced POS Programme Manager to lead the definition, mobilisation and delivery of a major Point of Sale (POS) programme. You will provide day-to-day delivery control, dependency management and assurance across the full programme lifecycle, from RFP and supplier selection through mobilisation, pilot, rollout, cutover, hypercare and transition to business as usual.

• Lead programme initiation during the RFP and supplier selection phase, identifying implementation dependencies, delivery risks, required workstreams and key decisions ahead of supplier appointment.
• Develop and maintain the integrated programme plan, covering workstreams, milestones, dependencies, resources and critical path.
• Support the RFP process by assessing vendor responses, proposed delivery approaches and commercial assumptions through an implementation and delivery lens.
• Coordinate delivery across business change, store readiness, technical configuration, data migration, testing, training, deployment, cutover, hypercare and business-as-usual transition.
• Provide clear, evidence-based reporting across programme workstreams, highlighting progress, risks, decisions required and potential impacts on cost, scope and timelines.
• Own and manage programme risks, issues, assumptions, dependencies, decisions and actions, escalating appropriately where required.
• Track performance against budget, timeline, scope, quality and benefits, providing accurate and timely reporting to the Programme Director and Programme Board.
• Establish clear vendor accountability by defining responsibilities, deliverables, acceptance criteria, escalation routes and governance expectations from selection through implementation.
• Ensure store teams and operational stakeholders are prepared for process changes, training, go-live, support and adoption.
• Lead readiness activity, including pilot planning, deployment scheduling, communications, training completion, support model readiness and go/no-go packs.
• Support benefits tracking and post-implementation reviews by capturing lessons learned, adoption data and operational performance indicators.

Qualifications

• Senior, delivery-focused Programme Manager.
• Strong experience of complex technology-enabled transformation programmes, ideally within POS, retail, store technology or large-scale operational environments.

Requirements

• Strong delivery governance.
• Supplier management expertise.
• Operational readiness expertise.

Company Description